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Industry News - April 16th, 2010



Zebra Kiosk Receipt Printer Suited for Retail, Service, Transport

Zebra Technologies has released the KR403 kiosk receipt printer, the first product in its new KR400 series. The new KR403 offers a range of printing solutions for self-service customer kiosks and can be utilized to solve a number of application needs such as couponing, bill pay and self-ordering at delicatessens and restaurants.

Designed for quick and easy integration, the KR403 has a compact footprint ideal for space-restricted applications while also offering a wide range of printer and media mounting configurations. It also includes expanded memory, increased driver support and Zebra Programming Language command language that allows for expanded integration capabilities. The KR403 is the only kiosk printer on the market offering Unicode-compliant encoding for international character printing and has the most fonts and bar code sets than any kiosk printer -- including GS1 barcodes required in retail.

Addressing critical business problems such as limited time and resources, Zebra's new KR403 kiosk receipt printer offers users a flexible solution for kiosks, providing reliability, durability, minimal maintenance and ease of use. Benefits by industry include:

Retail: Printing transactional receipts to be used for couponing, food ordering, recipes and product information all making the customer experience a more personalized store visit. Employee self-service and HR related functions are ideal applications as well.

Services: Utilized for informational solutions such as payment transactions, hotel check-in, trip planning and easy bill pay, the service industry streamlines processes through this product with a cost-effective solution.

Transportation: Depended on to reduce customer wait times, the KR403 can facilitate parking receipts, information access and payment transactions, saving organizations time and money.

The KR403 also boasts ROI-increasing capabilities that prevent paper jams to facilitate maximum printer uptime and reduced maintenance, such as the looping presenter, and a retract-and-retain function to protect customers' private information by retracting any printouts left behind. Automatic remote alerts also proactively perform diagnostic tests to help keep the kiosk up and running.
Available in North America, Latin America, Europe, the Middle East and Africa immediately, the Zebra KR403 kiosk receipt printer will be sold primarily through Zebra's channel partner network.


Merchant Warehouse Releases Secure Pay @ The Table App

Merchant Warehouse has released MerchantWARE Pay @ The Table with BINsmart, a secure wireless payment option that brings payment to the customer in a fast, efficient and secure manner, and helps merchants improve their operational costs. Pay @ The Table with BINsmart incorporates all the features of Merchant Warehouse’s BINsmart product, which identifies whether the method of payment is via credit or debit card then prompts for the less expensive transaction, saving the merchant on interchange fees.

The MerchantWARE Pay @ The Table with BINsmart solution is customized for each merchant and integrated with the wireless Ingenico I7780, a Bluetooth enabled light-weight and secure terminal that is operational up to 600 feet from the main POS terminal. Credit card data is encrypted using Bluetooth technology between the wireless terminal and the POS and then transported via a SSL connection to the Merchant Warehouse payment gateway where data is tokenized and returned to the POS for final transaction. The I7780 integrated with MerchantWARE Pay @ The Table with BINsmart not only improves operational costs, it is the ideal, wireless solution for table-side payments, patio service, curb-side payments, drive-thru payments and seasonal check-outs.

"This is exciting technology that enables the merchant to have complete control of their environment from operating costs to the customer experience," said Henry Helgeson, co-CEO of Merchant Warehouse. "On the flip-side the customer maintains control over their payment experience, as they can see the card throughout the payment process which is transacted at their table, and merchants are given additional peace of mind that their customers’ card data is safe. Bottom line, bills are settled faster, and the overall customer and staff experience is greatly improved and card data is secured."


NEC’s 32-Inch Display Ideal for SMBs

NEC Display Solutions of America has launched its new V Series with the debut of the 32-inch V321, a value-driven LCD display ideal for those new to the digital signage market. The V321 succeeds the MultiSync LCD3215, offering new digital signage features that will benefit customers with robust runtimes in restaurants, corporate lobbies and conference rooms.

The V Series was designed with small businesses in mind, for those applications that require commercial-grade technology on a limited budget. The high-definition V321 presents new, convenient features that simplify the customer experience, such as the built-in text ticker feature.
This enhancement enables end users to dedicate a portion of the screen to emergency warnings or breaking news. While the primary, scheduled content is displayed and fills the majority of the screen, the secondary ticker information can be displayed on the lower, remaining portion of the screen through a separate input. Other improved features include quick input change for faster switching between sources, advanced terminal settings and monitoring and control over Ethernet, including email notifications in the event the display encounters an error. Additionally, its SPVA panel contributes to the increase in contrast ratio from 800:1 to 3000:1 and the reduced number of CCFLs, relating directly to the decrease in mercury content.

The V321 supports video walls of up to 25 displays in a 5x5 configuration using TileMatrixT, an improvement from the 4x4 capability in the MultiSync LCD3215. The display also allows individual or group identities with only one command, where users can address monitors individually, as an entire group or defined sub-groups. Certain settings can be customized within each group, providing further flexibility.

The V321 will be available for April 2010 shipment at an estimated street price of $649. The displays ship with a 3-year parts and labor warranty, including the backlight. Extended warranties of 4- and 5-years are available for purchase.


Pioneer POS M5 All-in-One Meets Demanding Apps

In a continuous effort to meet the demand of Channel Partners, the StealthTouch-M5 15-inch all-in-one is now available with Intel's Atom processor, upgradeable to Core 2 Duo 2.5GHz. The M5, configured with the Atom processor, reduces power consumption, thus operating more efficiently and enables Channel Partners to offer a more competitively priced All-In-One unit. The M5 can be set up to run as a diskless and fanless thin client, running Windows embedded operating systems. It also supports other popular Windows, such as XP Prof, WePOS, and Windows 7.

For demanding applications, the M5 offers Dual Core or Core 2 Duo processor. This configuration also implements Intel's vPro technology for a better remote management, and supports RAID-1 disk mirroring capability.

The StealthTouch-M5's versatile design allows it to be configured to meet your application requirements and budget. It supports several touch-screen technologies to meet your installation requirements: Resistive, Intellitouch SAW, InfraRed, or Capacitive. Connectivity consists of Intel 10/100/1000 BaseT network, 6 USB, 4 Serial, and 24-volt poweredUSB to power a receipt printer.

Looking for an all-in-one touchcomputer and receipt printer bundle? The S-Line is another innovative creation from Pioneer POS and is available as a 12-inch, 15-inch, or 17-inch all-in-one touchcomputer with a built in 3-inch thermal receipt printer. It eliminates the need for an external receipt printer and enables users to reduce cable clutter and save counter space. The printer operates quietly and prints a fast 23 lines per second. It uses the same 80 mm paper roll size like other thermal printers, thus providing compatibility with your current supplies.

What if the printer fails? The S-Line's printer can be easily replaced in the field. Our design allows you to replace the printer in less than a couple of minutes.

Pioneer POS Inc., founded in 1994, is headquartered in California, with offices in Asia, and distributors worldwide. We focus on designing and supplying integrated/embedded touch screen solutions for various industries such as hospitality, retail, gaming, manufacturing, government, healthcare, and kiosk. Our products are designed to have a longer shelf-life of a minimum of 4 years, and a serviceability of a minimum of 5 years


Thermal, RFID Printer Models Reduce Energy Consumption, Utility Bills

Printronix Inc. announced that its T5000r thermal barcode and SL5000r radio frequency identification (RFID) printers are the only thermal printers in their class to meet the latest 2009 ENERGY STAR Program Requirements for Imaging Equipment. Printronix's new ENERGY STAR printers will help companies reach their corporate sustainability initiatives by reducing energy consumption and utility bills.

The ENERGY STAR is earned only by those products that meet the strict energy efficiency guidelines set forth by the U.S. Environmental Protection Agency and the U.S. Department of Energy.

Printronix has added several standard features to the T5000r thermal barcode and SL5000r RFID printers to help businesses not only accommodate current applications, but also plan for the future. Each printer now comes with Ethernet built in and the highest memory in the industry at 64MB DRAM and 16MB Flash. Enhanced label sensing technology expands the range of media customers can use. In addition, the T5000r thermal bar code printer is field upgradable to RFID to meet the changing demands of business applications. The SL5000r RFID printer includes EPCglobal Class 1 Gen 2 certified hardware. Both the T5000r and SL5000r offer optional functionality for wireless environments when combined with Printronix’s mobile PrintCart. The lower power consumption enables prolonged use of the printer, resulting in less frequent charging and productivity improvement.

"As passive RFID becomes more core to enterprises and value chains, the role of printers and applicators will be greatly expanded," said Drew Nathanson, director of research operations, VDC Research. "The RFID industry is poised for significant gains over the next five years, with several printer supported applications, such as supply chain management, ticketing and baggage handling, fueling much of the growth."


Radiant to Provide Aloha POS System for Chili's, Maggiano's

Radiant Systems has been selected by Brinker International, Inc. to provide the Aloha Enterprise solution and Radiant point-of-sale (POS) hardware for company-owned Chili's Grill & Bar and Maggiano's Little Italy locations. Brinker plans to implement the new systems during fiscal year 2011, which begins in July.

"Radiant's Aloha Enterprise suite will provide robust tools and timely information for our restaurant and support center teams, allowing us to more effectively understand and manage inventory, improve actual-versus-theoretical reporting and analyze trends," said Michael Furlow, senior vice president of information solutions at Brinker International. "Creating a more complete information infrastructure will further enable us in decision-making, as we craft new menu offerings and promotional specials appealing to our brands’ loyal guests while at the same time attracting new customers."


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