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Industry News - June 17th 2011



Trump Mobile Platform Pilot to Speed Guest Service

The Trump Hotel Collection has selected Micros’ new mobile offering, Opera2Go. The Soho and Chicago properties will be the first to pilot the offering, followed by the remaining properties in Las Vegas, Waikiki, New York, Panama, and Toronto.
Micros Opera2Go will provide a new level of mobility for Trump Hotel Collection employees, utilizing smartphones and tablets to facilitate several key functions including check-in, check-out, reservation look-ups, room moves, updating traveler profile and preferences, housekeeping room status task sheets, and several key reports such as In-house Guest Report, Due-in Report, and Due-out report.
“We selected OPERA2Go as an important extension of our Opera Property Management System,” says Mike Straube, corporate director of finance, Trump Hotel Collection. “Providing critical reporting functionality, such as the Due-in Report, to the general managers and front desk managers on a mobile platform will allow them to provide a premium service to our guests anywhere on or off the property. We especially look forward to having the ability to check-in and check out our exclusive clientele who prefer to avoid the front desk.”


Domino's Extends Ordering Capabilities with iPhone, iPod App

Domino's Pizza’s App for iPhone and iPod touch is now available on the App Store. The Domino's App gives customers instant access to the full Domino's menu, as well as local and national coupons. Users can also search for the closest Domino's location, and can utilize the fan favorite Pizza Tracker to follow the stages of their order, from the oven to their door.
"We're excited to unveil another convenient way customers can access the menu we've worked so hard to build and reinvent," says Russell Weiner, Domino's Pizza chief marketing officer. "We're confident that Domino's is the best-tasting pizza you can order using your iPhone or iPod touch."
Domino's platform for online ordering averages nearly 25 percent of sales. Domino's estimates it is one of the top ten e-commerce retailers when measured by number of transactions.
"We are committed to making sure we're connecting with our customers wherever they are, and now that means providing users with the convenience of ordering using their iPhone or iPod touch," says Chris McGlothlin, Domino's Pizza chief information officer. "The Domino's App engages customers who are looking for the easiest and most convenient ways to order online, and we're excited to offer this new option."


Stoney Creek Inns Pilots Micros Opera 9 Channel Management Module

Stoney Creek Inns is the launch customer for the Micros Opera 9 Channel Management module. Micros Opera 9 advances Opera V5 to an Oracle ADF solution delivering functionality through web services. Opera 9 is a software as a service (SaaS) offering that is centrally hosted in the Micros Data Center, and is being designed to complement, integrate with, and enhance the Opera V5 thin-client product. The Opera 9 development team has focused on Opera Channel Management as the initial module to be released and will unveil additional screens and functionality in a stepped approach.
Features of the new Opera 9 Channel Management module offer many benefits to its users. Channel Rate Mapping and Channel Room Type Mapping allow the hotel’s Revenue Manager to apply standard rate codes and room types, which the GDS uses to push availability, building consistency for travel agents and a more efficient process. Restrictions Management allows the Revenue Manager to define when particular rates are unavailable or when special requirements apply to specific rates. Opera 9 permits the property to set sell-limits and then to overbook rooms in accordance with the set levels. The Rate Simulator Tool allows the Revenue Manager to check published room availability details without having to log onto the GDS sites.
“Opera 9 Channel Management offers a superior feature set and is very user friendly,” says Tracy Hammerman, revenue manager for Stoney Creek Inns. “We have chosen to phase our system over to Opera 9, which coexists with and adds value to OPERA V5. We have found Opera 9 to be very intuitive and easy-to-use.”


Fairmont Names North American e-Procurement Standard

Fairmont Hotels & Resorts, a luxury hotel brand that boasts more than 60 properties around the globe, has selected BirchStreet Systems' e-Procurement application. The solution will be used by Fairmont's collection of hotels in North America to manage its supply chain and conduct purchasing through Avendra. Other local and regional suppliers will be used so that all purchasing can be conducted in the system with consistent processes across the board.
With the contract signed earlier this year, the rollout is well underway with The Fairmont Copley Plaza in Boston, Fairmont Pittsburgh and The Plaza in New York City, which are already live on BirchStreet. Many additional properties will follow suit later this summer including The Fairmont San Francisco and The Fairmont San Jose.
"We are pleased to announce that BirchStreet Systems is our North American standard for e-Procurement, as their applications have proven to be very powerful and flexible," says Fairmont's Jay Taylor, executive director, operations finance and accounting, U.S., Mexico and the Islands. "BirchStreet's implementation team has done an exceptional job of tailoring the application to fit each hotel's specific operational needs and has taken the extra time to address every detail. Their skill, combined with outstanding customer service and a willingness to go the extra mile, has made the rollout a tremendous success to date."
The company's rollout plan includes a number of BirchStreet's supporting features, such as Receiving, Declining Checkbook, Advanced Workflow Approvals, Online Catalogs and a single sign-on interface with Fairmont's internal Web portal.


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