POS Software Point of Sale Software Hardware GPS Security Camera
Bar Code

Industry News - September 16th 2011



Macy's Tests Tablets in 350 Stores, Expands WiFi Access

This fall, Macy's will begin a 350-store test of tablets and handheld devices to engage customers in select merchandise areas. The retailer has also started installing free WiFi service to enable customer use of smart mobile devices, with plans to have more than 300 locations upgraded by the end of October.

The department store retailer is spotlighting a wide range of its technology initiatives, including expanding its use of brick-and-mortar stores for e-commerce fulfillment; a 10-store test of interactive kiosks in its cosmetics department; and the replacement of signature pads at all 50,000 POS terminals with VeriFone devices that will enable the company to test emerging transaction processing technologies such as Google Wallet. The rollout will be completed by fall 2014.

"As we build our culture of growth at Macy's, Inc., it is important that we develop and test new ideas so we can learn and continue to improve," said Macy's president and CEO Terry Lundgren in a statement. "In particular, we are using technology in our stores to mirror the online shopping experience, and adding functionality and content online to provide customers with additional assistance in product selection."

The tablet test will take place this fall in 350 stores to help customers research and select skin care products at Macy's and Bloomingdale's Clinique counters, in the shoe departments of five Bloomingdale's stores and in the fine jewelry departments of 25 Macy's locations.

By the end of October, the retailer will offer full public WiFi access in 230 Macy's and nine Bloomingdale's locations, with WiFi access in junior's and young men's departments in another 79 Macy's stores.

Macy's Search & Send initiative, which provides point-of-sale access to the retailer's online inventory for items that are out-of-stock at the store, has been expanded to include fulfillment from 23 selected Macy's stores across the country. In 2014, more than 100 Macy's stores with broad merchandise assortments will be part of the fulfillment network. Products are delivered to customers' home or workplace, with free shipping for orders of $50 or more.

The Beauty Spot cosmetics concept features an interactive kiosk that allows customers to search and select products from various product categories across multiple brands. A dedicated associate will assist customers and process credit card transactions using a handheld mobile device. Four stores will test Beauty Spot kiosks that feature interactive touchscreens, and six stores will test kiosks without this feature. The kiosks use Intel processors and touchscreen technology and were developed by Possible Worldwide in partnership with Macy's.


IDeaS, SiteMinder Partner for Faster Room Rate Distribution

IDeaS Revenue Solutions, a provider of pricing and revenue management software, services and consulting, and SiteMinder, an award winning distribution company, announced the complete certified integration of SiteMinder’s Channel Manager and the IDeaS Revenue Management System (RMS).
The integration offers joint clients increased online exposure to a multitude of top-performing local and international booking sites through one fast, easy-to-use and reliable interface. Each day, the IDeaS RMS recommends customized pricing strategies to hotel revenue managers. Once the rates are approved, the IDeaS RMS automatically sends the updated rates to SiteMinder’s Channel Manager, which promptly forwards the rates to online travel agencies. The streamlined, automated integration results in faster and more extensive rate distribution and improved rate optimization.


MTech, SuiteLinq Partner to Respond Quicker to Guests' Service Requests

MTech has recently entered into an integration partnership with Exton, Penn.-based SuiteLinq Inc. to facilitate quicker response times to guests' requests for services, enhance operating efficiencies, and improve overall customer satisfaction. SuiteLinq's interactive portal enables guests to place orders using devices such as TV's, desktop computers, touchscreen devices and mobile applications that generate service orders in MTech's Hotel Service Optimization System (HotSOS). The result is a more engaging guest-service environment created by seamlessly integrating hotel marketing content with guest response technologies and work-order processes.
SuiteLinq is a fully integrated marketing platform that provides digital content, connectivity, interactivity and commerce-ready delivery programs specifically created for the global hospitality industry. MTech is a leading provider of guest-response, asset protection and workflow automation solutions to more than 2,000 hotels in nearly 50 countries. HotSOS enables lodging and gaming operations to reduce costs while maximizing and streamlining guest-service processes, such as guest requests and incident tracking/reporting, rapid-response internal defect reporting, and preventive-maintenance workflows.


TravelClick Web Solution to Help Hotels Maximize Organic Search Traffic

TravelClick, a provider of revenue generating solutions for hoteliers across the globe, launched its Custom Pro web solution, which provides hotels with custom-built web solutions that incorporate functionality developed from TravelClick’s years of experience building hotel websites.
Custom Pro is the newest product available through TravelClick’s Web Solutions group and provides hotels with a custom website design and on-going services with no long-term commitment and no upfront fees. TravelClick’s web team will concept, design and program a distinctive site that is optimized for lead conversion and to maximize organic search traffic. Custom Pro sites utilize best practice functionality including booking widgets, eRFP functionality, e-mail capture, special offers rotators, guest comments, etc. to help hoteliers drive revenue and increase lead flow.
Clients will also receive a robust content management system, on-going maintenance, web hosting, regular search engine optimization (SEO) updates, and a full site re-build every two years at no additional cost.
Additional services can be added for incremental monthly fees, including a mobile website, media services and advanced search engine optimization programs, as well as the development of a social presence on Facebook, TripAdvisor and other review sites.
Hotels will pay a monthly fee for the life of the website and can terminate their subscription at any time. For an addition fee, hotels can choose to use TravelClick’s copywriting services. Additionally, TravelClick will translate the site into a second language at no additional cost.


More Technology News


News Archives

[ [ Home ] . [ POS Hardware ] . [ POS Software ]. [ Security & ID]. . [ News ]. [ About Us ] . [ Clients ] . ]