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Industry News - December 21st 2014



Navigate Mobile Payments and Social Analytics with ARTS 2014 Roadmap

With mobile payments on the rise and the transition to EMV standards imminent, retailers seeking expert guidance in these complex areas will find it at the "ARTS Roadmap for 2014" NRF Big Show breakout session on Sunday, January 13.

At the session, from 2-3 p.m. in Room Hall 1A 22 at the Javits Center, the Association for Retail Technology Standards (ARTS) will also showcase part of its new Customer Data and Social Analytics Blueprint, and preview its new Customer-Centric Data Warehouse and corresponding white paper.

Presenters will include Darrell Sandefur, director of digital architecture for Luxottica Retail; Frank Andryauskas, vice president, retail industry solutions, MicroStrategy; Tim Hood, vice president, chief solution architect for retail, SAP; and Tom Litchford, vice president, retail technologies, NRF.

Walgreens E-Commerce Exec on Winning in a 'Wall-Less' Retail World

Walgreens has a major investment in real estate, operating over 7,800 stores. But in today's omnichannel environment, its most valuable assets may be in the realm of online real estate.

Miguel Almeida, Walgreens' vice president of eCommerce, is responsible for a portfolio of online stores that includes walgreens.com, drugstore.com, beauty.com and visiondirect.com. He will share strategies for omnichannel success at the NRF Big Show session, "Tearing Down the Walls: Winning in a 'Wall-Less' Retail World," Sunday, January 13 from 2-3 p.m. in the Javits Center Special Events Hall.

Almeida will be joined by two presenters from Kantar Retail: Bryan Gildenberg, chief knowledge officer, and vice president for retail insights Anne Zybowski. All three speakers will help retail attendees prepare a strategic vision for successfully operating in an omnichannel world that allows shoppers to stand in one store and simultaneously shop from another via their digital devices.

Technology Integration Lets Hotels Be Green and Efficient

The combination of the SynergyMMS mobile maintenance management system from Systems Associates Inc. with the INNcontrol 3 system from INNCOM is offering hoteliers a connection between guestroom automation and operational efficiency that results in a hotel's ability to use energy wisely, not wastefully. Guests are able to rest comfortably while hotels run at their highest levels of customer satisfaction and operational efficiency and operators can anticipate guest issues before they escalate, performing preventive maintenance and distributing work orders throughout the property. This collaborative effort between SAI and INNCOM is proving to enhance each other's functionality to the benefit of each hotel. 

SynergyMMS is a Software as a Service (SaaS) solution designed to enhance asset life and longevity by creating "synergy" between front office, engineering and housekeeping staff for enhanced workflow and communications. INNcontrol 3 is a powerful, client-server application that provides a robust communications solution for properties with INNCOM’s Energy Management and Integrated Room Automation Systems (IRAS). It delivers innovative room monitoring and control capabilities and provides efficient information presentation to staff and management. Combined, the two systems enhance each other’s functionally for the overall benefit of each property.The common belief is that optimal energy savings only needs a property-management system interface. While exchanging critical guest data through a PMS is an important means for effective energy management, hotels have discovered that to attain maximum efficiency and visibility, interfacing INNcontrol™ 3 software with systems such as SynergyMMS provide far more operational efficiencies. 

Like SynergyMMS, INNcontrol™ 3 provides real time monitoring concerning matters from the guestroom such as HVAC performance, humidity levels, target temperatures, guest requests and occupancy status. When something is wrong, it gets immediately detected, then deployed, so that corrective action can take place before it reaches the guest’s attention or requires costly emergency repairs throughout the hotel.

E La Carte Updates Presto Tablets for Restaurants

E La Carte has launched a new version of its Presto for restaurants that is used by guests at the table for instant ordering, payment and browsing through high-resolution photos of the food. The updated, 7-inch Android tablet has been reformatted for restaurant use with a better battery life, a ruggedized exterior and a redesigned credit card reader which apparently improves the payment process. 

 Another new feature is that the tablet’s LED light will now change color based on the table's food status. The tablet’s functionality allows users to look through and order from the digital menus, letting them dine at their own pace and order whenever they are ready.  

 The Presto prompts patrons for add-on options to any item, increasing upsell opportunities. The company reports a ten percent sales boost on orders through Presto and table turns are seven minutes faster.

 The Presto supports all major POS systems, interface with custom systems, and can even integrate with no POS at all. The Presto is PCI PA-DSS certified.



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