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Industry News - July 19th 2014



Office Depot to Deploy Mobile Devices in Stores this Month

Office Depot is the latest retailer to put the power of mobility in its associates' hands. Beginning July 28, the 1,600-plus store retailer will deploy mobile devices providing access to extended product information and availability, customer reviews and on-the-spot checkout capabilities for credit and gift cards. If products aren't available in the store, associates can use the mobile devices to order them from Office Depot's e-commerce site.

In addition, new touchscreen kiosks and workstations will provide customers with additional options for researching Office Depot's complete item assortment and ordering them for delivery. Additional support for an omnichannel customer experience is available via the Office Depot App, which allows shoppers to scan barcodes to read reviews and get product details or to use free in-store WiFi.

Office Depot has also upgraded its product delivery options, including the introduction of a "Buy Online, Ready in One-Hour" program. Online shoppers can arrange for free pick-up at any Office Depot store within one hour, designate a friend or family member to pick up the order, or choose to have a portion of the order delivered in the same online transaction.

"Technology is constantly changing the way people shop," said Office Depot vice president of customer experience Christine Buscarino in a statement. "At Office Depot, we're continuing to refresh our services and our omnichannel offerings to ensure customers get what they need, when they need it. It's about shopping for and receiving products at a time and in a way that is most convenient."

Pizza Hut Franchisees Lock in with POS Provider

Pizza Hut franchise companies Capital Pizza Huts and Pizza Hut of Fort Wayne have signed five-year agreements for ongoing point of sale software support and upgrades from SpeedLine POS.
The agreements apply to Capital’s 89 Pizza Hut and 9 Freddy’s Frozen Custard & Steakburgers restaurants, and 47 Pizza Hut of Fort Wayne locations.
This agreement with SpeedLine will equip restaurants with ongoing software upgrades to keep our POS technology up to date in addition to locking in favorable rates, and provides backup to our in-house support staff to ensure uninterrupted service.

Hartnoll Hotel Combines Security with Elegance in RFID Locking System

The award-winning Hartnoll Hotel is nestled on the edge of the Exmoor National Park in the delightful Exe Valley in Devon, United Kingdom. It offers guests plenty of space to relax in luxurious surroundings with stunning decor and sumptuous fabrics.
Each of the Hartnoll Hotel’s 18 rooms offers country house elegance and comfort. Egyptian cotton sheets, plush duvets, plump fluffy towels and luxurious dressing gowns promise guests that the Hartnoll will indulge and pamper them throughout their stay.
The Hartnoll originally secured its guest rooms with mechanical cylinder locks, but costs for lock repair and lost or stolen iron keys were a perpetual problem.
The Hartnoll turned to Kaba for a suitable secure, reliable locking solution. After detailed discussions, Kaba recommended its new Confidant RFID™ contactless lock to provide reliable security, sturdy construction, and comprehensive audit features. What’s more, the lock is designed with style and comfort in mind.  
Why Hartnoll Hotel selected Kaba’s Confidant locks:
* Confidant locks rely on secure RFID (radio frequency identification) entry codes.
* The locks are easy to install and have no card reader to maintain and clean.
* The lock maintains an audit trail of the last 2,000 transactions for secure retrieval.
* For safety, a mechanical key may be used to override the RFID system in the event of an emergency.
* To simplify maintenance, all electronics and batteries are located in the front lock housing, so there is no need to disturb guests for maintenance checks.
* A low-battery indicator alerts staff when it is time for a battery change; and batteries last 2-3 years so maintenance is kept to a minimum.
Each Confidant keycard is encoded by a portable RFID Front Desk Unit (FDU), uniquely designed for the hotel industry. The RFID keycard reader audits each key’s use, so managers can verify room access for legal support in the event of unauthorized room entry or claim of theft.

Food Retailers Group Adopts Web-Based Product Recall Solution

The Retailer Owned Food Distributors & Associates (ROFDA) has endorsed the use of a Web-based recall process management platform. The Recall InfoLink solution has been deployed successfully at ROFDA members Affiliated Foods of Amarillo, Associated Grocers-Baton Rouge, Olean Wholesale Grocers and Associated Grocers of the South. Other members of ROFDA, the nation's largest cooperative of independent food wholesalers, are expected to implement the system later this year.

The solution's product recall management platform protects brand image, reduces liability and brings value to all businesses involved in processing recalls. It improves efficiency by providing standardized messages, automated communications, inventory tracking and reports for compliance officers.

"Our members that have implemented the Recall InfoLink system report vastly improved recall execution, which helps them protect not only the brand reputations of their retail owners and supplier partners but more importantly the end consumers," said ROFDA president and CEO Francis Cameron in a statement. "The solution is comprehensive and easy to use, so our grocers can quickly and effective remove potentially harmful product from the supply chain."

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