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Industry News - October 16th 2015



SAIC Adds Secure, Gigabit Speed Access for 15,000 Employees

Technology integrator Science Applications International Corp. (SAIC) is upgrading to gigaspeed Wi-Fi with the help of Aruba Networks (www.arubanetworks.com). 


The primary driver for the network upgrade is to ensure that SAIC’s 15,000 employees and guests among 70 U.S.-based locations can easily and securely access the network resources. It is especially as bring-your-own-device (BYOD) becomes more prevalent, as well as the need to make the wireless experience as seamless as possible. SAIC is deploying its “next-generation architecture,” a renovation of the company’s entire infrastructure from the foundation up. This transition includes the addition of the 802.11ac wireless specification; deployment of Aruba’s ClearPass solution to enable Network Access Control (NAC) for both wired and wireless networking, and the addition of Skype for Business (formerly Microsoft Lync) for voice, video and meeting capabilities. 


As part of the new architecture, SAIC is providing ubiquitous Wi-Fi coverage to all locations, providing upgrades to sites that had only partial coverage, and upgrading the entire organization to 802.11ac. The new gigabit Wi-Fi infrastructure includes approximately 2,000 Aruba 802.11 ac access points deployed across 

SAIC’s enterprise.


“The network upgrade helps ensure that SAIC’s employees — working from multiple locations and using a variety of wireless endpoints and mobile devices — have reliable and secure connectivity for optimum productivity throughout their work day,” said Barbara Shurtleff, vice president of network and security solutions for SAIC.


Whole Foods Modernizes Retail Management

Grocer Whole Foods Market and Infor, a $3 billion cloud company, announce a partnership aimed at revolutionizing the retail industry with a new, cloud-based retail management solution. This new software will enable retailers to operate faster and more efficiently while enhancing customer experience. Whole Foods will open up its entire operations as a learning lab for Infor engineers and designers to ensure best practices are built into the software to meet the needs of modern retailers.

The new retail management suite, Infor CloudSuite Retail, will be made available to companies in the retail industry. 

"The new retail platform we will co-create with Infor will be unlike anything currently on the market, better leveraging major technology advances to deliver much more value at lower cost," said Jason Buechel, executive vice president and chief information officer of Whole Foods Market. "With Infor, Whole Foods Market has found a partner ideally suited to help us co-create a new retail platform that enables a more efficient, connected enterprise with greater visibility, flexibility, insight, and ease-of-use for our team members - all while delivering a better end-to-end shopping experience for our customers." 

Through a combination of cloud-based automation and more advanced, efficient processes for a wide variety of strategic merchandising and supply chain management functions, Whole Foods Market expects the new platform's advanced analytics to provide insights that will drive business performance and operational efficiencies. The new platform's advanced IT infrastructure is also expected to deliver more in-depth information and an enhanced shopping experiences for Whole Foods Market customers both in-store and online through Whole Foods Market's digital channels.

Whole Foods Market will also serve as a collaborative partner in Infor's plan to develop the next-generation end-to-end retail software suite. Through the partnership, Whole Foods Market will become a working lab for Infor development engineers and designers from Hook & Loop, Infor's Manhattan-based internal design agency. Infor teams will work alongside Whole Foods Market team members to identify critical process improvements and develop a purpose-built software suite that enables Whole Foods Market to make better and faster decisions, take advantage of modern technologies like cloud and open source, and deliver a better experience back to its customers. 

CiCi's Pizza Engages Guests More Frequently with Branded Loyalty App

CiCi’s, a Coppell, Texas-based buffet-style restaurant famous for its unlimited pizza, pasta, salad, soup and dessert, has announced a partnership with Punchh. Punchh will develop a loyalty app that will allow CiCi’s fans to collect punches each time they visit and earn a free buffet at any of the restaurant’s nearly 450 locations. 
With its cloud-based, POS-integrated mobile CRM platform, Punchh will help CiCi’s to better engage guests more frequently. The Punchh platform paints a detailed picture of clientele including who they are, what orders they are placing, which friends they are referring, and offers they are redeeming. By providing CiCi’s with segmentation capabilities, this partnership hopes to achieve an incremental boost in sales, increased engagement on social media, word of mouth referrals, and return traffic.
 “CiCi’s is moving into the digital space as part of our new feeding individuality positioning. We are working to connect with our guests in ways that makes it more convenient to them,” said Sarah McAloon, CMO of CiCi’s. “The mobile app is one of our first launches along with a new website and our first year of digital media.”

Starbucks Names New CTO

Starbucks Corporation has appointed Gerri Martin-Flickinger as chief technology officer effective November 2. In this role, Martin-Flickinger will lead the global IT function and play a key role in shaping the technology agenda across the Starbucks business. Most recently, she served as Adobe’s senior vice president and chief information officer, where she oversaw Adobe’s global Information Technology team and played a key role in enabling Adobe’s transformation to a cloud-based business.

“Gerri is a technologist at heart and has a 30-year track record of leveraging technology-based solutions to drive business value," said Kevin Johnson, Starbucks president and chief operating officer. "As we continue to shape our global technology agenda at Starbucks, we needed leadership talent with deep experience in cloud, big data analytics, mobile and security to take us to the next level.  As we searched for that leader, Gerri stood out as someone who has years of experience in Silicon Valley and brings deep management and technical expertise to help us navigate the future."

Martin-Flickinger will report to Johnson and serve as a member of Starbucks senior leadership team. As chief technology officer, Martin-Flickinger will lead the company’s IT organization, and will champion the next phase of innovation and growth for Starbucks.

Martin-Flickinger will bring 30 years of experience leading large-scale global IT organizations for companies experiencing explosive growth through acquisition, global expansion and implementing new business models. Her expertise includes leading organizations through transformational change, connecting IT to the needs of the business and aligning IT costs. Before joining Adobe, Martin-Flickinger was CIO of VeriSign, where she oversaw corporate information technology services for the company's 60 offices worldwide. Prior to VeriSign, she served as CIO for Network Associates, Inc. and McAfee Associates, Inc. Before joining McAfee, Martin-Flickinger held several senior systems roles at Chevron Corporation, including serving as process consultant to Chevron's executive staff.

Martin-Flickinger has received a number of awards and accolades over her 30-year career. Most recently, she was honored by the Silicon Valley Business Journal with the Judges’ Choice award for her integral role with Adobe’s successful shift to a cloud-services company. Additionally, she was honored as a 2015 CIO Leader by HMG Strategy and was named to the 25 of the Smartest Women on Twitter 2015. Martin-Flickinger holds a bachelor's degree in computer science from Washington State University. She is a member of Wall Street Journal CIO Network and Sierra Ventures CIO Advisory Board.
Martin-Flickinger will relocate to the Seattle area with her family.  



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