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Industry News -November 6th 2015



Software and Voicemail Update Streamlines Ops for Casino Across Three Properties

Choctaw Casinos, a gaming and entertainment destination in Southeastern Oklahoma selected technology integration solutions by Percipia to replace their existing Nevotek guest room software across three properties, Choctaw Casino Resort - Grant, Choctaw Casino Hotel - Pocola and Choctaw Casino Resort - Durant. Percipia recently launched their S.T.A.R. (service tracking and response) workflow automation software.
Choctaw Casinos currently boasts an impressive 18 locations within Southeastern Oklahoma. Percipia installed their Parallax software and Precision voice mail across the three property's 978 guest rooms. Michael Essig, Senior Director of Corporate IT for Choctaw Casinos appreciated having 24/7/365 access to a live support team.


Cloud-based Solutions Helps Rein in Unnecessary Labor Expenses

Hershey Entertainment & Resorts Company (HE&R) has selected the Kronos Workforce Central suite of solutions deployed in the Kronos Cloud. HE&R chose Kronos for robust scheduling functionality, mobile capabilities, and in-depth hospitality industry knowledge – leading to enhanced employee engagement and operational efficiencies.
HE&R, a world-class entertainment and hospitality company owns and operates several properties including Hersheypark, Hershey Lodge, and The Hotel Hershey. The organization selected Kronos to support its expansive blend of year-round full- and part-time as well as seasonal employees.
Replacing a semi-manual workforce management process, Kronos was chosen to automate, standardize, and bring innovation to the way the organization manages its workforce. The comprehensive Kronos suite selected by HE&R includes time and attendance, forecasting and employee scheduling, workforce analytics, absence management, and mobile applications.
The Kronos solution will enable employees to play a more active role in creating their work schedules. They will now be able to offer input, swap shifts with minimal manager involvement, and provide availability and preference information.
By leveraging Kronos, HE&R employees will also be able to check schedules via their mobile devices for anytime, anywhere access. Through mobility, managers will no longer require desktop computer access to approve time-worked or time-off requests and instead will be able to spend more time serving guests and mentoring employees.
Kronos will also help HE&R improve operational efficiency. Departments will be able to forecast more accurately to ensure that they are not over- or under-staffed. Kronos will also provide access to timely reports and monitor actual labor expenses in comparison to budgeted costs.
Kronos applications such as absence management will help the organization plan more effectively for incidental, extended, or planned leaves and absences, which can impact productivity.
The Kronos workforce analytics solution will transform everyday timekeeping data into actionable information so users can quickly view through interactive dashboards which departments are approaching overtime, or explore groups that have high unexcused absences. This up-to-the-minute insight will help rein in unnecessary spending.
HE&R will achieve these benefits quickly and cost effectively through deployment in the Kronos Cloud, enabling the organization to focus on business priorities while Kronos performs all configuration, maintenance, upgrades, and support of the workforce management solution.

Kaba and Intelity Team to Deliver App-Based Mobile Keys to Hotel Guests

Kaba and Intelity announce they have established a cooperative development agreement. The relationship enables the companies to combine their industry leading technologies to make mobile key access more readily available to a wide range of hotels that include brands and independent properties. Additional mobile key-related guest services available through the joint Kaba – Intelity application include mobile check-in and check-out, hotel information, wake up calls, housekeeping and flight information.
A further upgraded version of the basic Kaba-Intelity application will enable hoteliers to integrate the mobile key platform with other hotel management systems including point-of-sale and property management systems and take advantage of access, to business intelligence systems, content control and direct messaging to guests.   
Kaba and Intelity will work together to deliver mobile key access to virtually any property. The companies will provide a secure seamless platform that allows guests with appropriate authorization to bypass the front desk and use their handheld or tablet device to enter their rooms.

BTG Launches Transformational Cloud Practice Dedicated to Turnaround Process

 For private equity, bankruptcy restructuring, mergers and acquisition (M&A), and other strategic partner investment firms, the ability to cut costs and reduce overhead while quickly increasing productivity is an invaluable resource when determining the potential value in a distressed asset. A new practice from Breakthrough Technology Group (BTG) (www.btgroupinc.com) is designed to support distressed companies during a “turnaround” process.

Based on a proven methodology, BTG’s Transformational Cloud Practice provides the dedicated resources needed to streamline and transition a company’s IT operations from complex and ineffective infrastructure to cloud-based, service environments. BTG’s service helps enterprises eliminate capital expenditures (CAPEX) and utilize technologies such as Virtual Desktop Infrastructure (VDI) and software-as-a-service- (SaaS)-based applications to increase productivity and lower costs.


“Executing a complete overhaul of any organization’s computing environment can be accurately categorized as a complex IT turnaround migration project,” said Jeff Kaplan, CEO of Breakthrough Technology Group. “For companies engaged in M&A or bankruptcy restructuring, this intricate, multi-tiered task is further complicated by radical changes to day-to-day operations, new management and leadership.”


The three focus areas of the service include transformational consulting; service delivery, implementation and migration, as well as private cloud management. “Through time-tested best practices, we deliver a 360-degree view of how a company’s applications, processes, and users are supported and interrelated,” Kaplan said.


“Because our focus is on the customer’s business, we’re not just meeting their technology needs today, but preparing them for the next phase of growth,” he added. “As their requirements change, we can quickly implement additional applications on the scalable foundation we deliver so their operations do not miss a beat.”



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