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Industry News - December 11th, 2008



C&S Wholesale Deploys Transportation Software  

C&S Wholesale Grocers uses a Dock Scheduling system from Retalix at all 34 of its distribution centers across the U.S. The distributor has since reported efficiency gains in scheduling processes and improved visibility at its distribution centers using the Retalix system. The Retalix Dock Scheduling implementation went live at the first warehouse in March 2008 and in less than three months, all 34 locations were rolled out.

C&S currently reports that more than 60 percent of vendor and carrier appointments are scheduled through a custom-built portal and implemented via the Internet. More than 21,000 appointments were scheduled in the past month, and C&S expects this number to continue to grow.

"We streamlined our in-bound scheduling process over a period of four months and already see a 40-50 percent improvement in our scheduling productivity," says Joe Caracappa, CIO, C&S Wholesale Grocers. "The system enabled our schedulers to receive and set an appointment in half the time required by the previous system. The Web scheduling functionality greatly reduced the overall number of phone calls and manual entry. The solution also provides much greater visibility to our warehouse, receiving, and procurement teams."


Morrisons Adds Customer-Centric Merchandising to Optimize Inventory

Morrisons, a UK-based food retailer, adds customer-centric merchandising from Galleria Retail Technology. The retailer plans to automate its assortment and space planning operations.

Morrisons plans to create automated merchandise plans on a more granular level to ensure that optimal products are always available in the right quantity at the right time. Moving from a manual process, Galleria's platform helps Morrisons create optimized merchandise plans based on consistent, accurate data. The retailer will implement Galleria's merchandising application in more than 370 stores across the UK.

"As we continue to grow, our goal is to provide our stores with high quality merchandising plans in order to ensure our customers get great value, fresh products and a pleasant shopping experience," says Amanda Lomax, merchandising director, Morrisons. "Galleria's solution provides us with the necessary tools to optimize our range across a more diverse store portfolio and customer demographics than we had previously. Galleria will allow us to achieve this at the store level in a prompt, efficient manner in order to meet our customer's needs."

By using store-specific fixture, space and product performance data, Morrisons will create merchandise plans that optimize the range and inventory at the store level and fit it to the exact space available. Further, each category can be defined at the enterprise, cluster or store-specific level depending on its dynamics.


Food Pantry Adds ARC Retail Business Intelligence

Food Pantry selects ARC Retail Business Intelligence 5.8, a retail performance management system from Manthan Systems. Food Pantry uses ARC Retail Business Intelligence 5.8 to gain data-driven decision making capabilities to help improve merchandising decisions, optimize promotions performance, improve inventory and replenishment decisions and analyze performance of brands.

"In these turbulent economic times, we need to compete smarter with faster, better business decisions," says Wendy Reeve, business intelligence director, Food Pantry. "ARC Retail Business Intelligence will provide our managers the analytic edge they need to provide better value, an improved shopping experience and superior service to our customers."

"Not only does this retail decision making solution give us immediate advantages with insights to improve our performance, but ARC Retail Business Intelligence also provides us a lasting competitive advantage by making it easy for everyone to use retail analytics in their roles and responsibilities," says Reeve. "Our decision makers love ARC's pre-packaged, role-based analytic applications. A quick ROI that ARC provides in an 18-week enterprise deployment is critical to our technology investment strategy."


Monoprix Renews with DemandTec for Price Optimization

Monoprix, a top urban French retailer jointly owned by Groupe Galeries Lafayette and Groupe Casino has extended its agreement for DemandTec's Everyday Price Management and Everyday Price Optimization software services. Monoprix first implemented DemandTec's pricing solutions in May 2005.

Monoprix initially subscribed to DemandTec's price management and optimization software, deployed the software-as-a-service platform to help strengthen its pricing process. Monoprix renewed its partnership with DemandTec and will implement its software in several additional product categories before the end of 2008. The software will be used to optimize prices for thousands of additional Monoprix SKUs. Monoprix also will remain involved in DemandTec's product roadmap definition and evolution.

Everyday Price Optimization and Everyday Price Management, which are component services of DemandTec Lifecycle Price Optimization, helps the retailer manage and optimize pricing across the entire store. The solution, which also includes Promotion Planning & Optimization and Markdown Optimization, helps Monoprix understand, predict, and influence consumer demand to help achieve financial and price image objectives.


Tommy Bahama Launches Loyalty Marketing Program

Tommy Bahama selects direct marketing services and analytics from Acxiom for its inaugural best guest loyalty campaign.

"Tommy Bahama is fortunate to have a loyal following, and we are always interested in finding ways to reward that loyalty. Acxiom has helped us tailor programs to allow us to do that," says Doug Wood, president and COO, Tommy Bahama.

Tommy Bahama chooses Acxiom to provide support services to its first customer loyalty program. Acxiom will provide data hygiene, analytics and segmentation services for the retailer's existing customer database using InfoBase-X, a repository of customer intelligence. The technology found in InfoBase-X delivers lifestyle and demographic data that, when integrated with point-of-sale information, helps Tommy Bahama provide targeted, intimate messages with a promotion germane to its guests.

The Acxiom-defined best-customer model will form the basis of Tommy Bahama's 2009 marketing efforts. The model is unique to the retailer, combining transactions, store behavior and customer touchpoints with the variables in InfoBase-X to deliver a tool that is predictive in identifying customer opportunities.

"Acxiom's ability to analyze our data and deliver a sophisticated model, with very complex information, and then make concise recommendations on exactly what we needed to do, clearly demonstrated they understood our business needs," says Wood. "We chose to work with Acxiom because they had the best system, good working rapport with our group and uncompromised data security.


Datalogic Scanning Introduces Gryphon Handheld Readers

Datalogic Scanning announces the newest addition to its Gryphon line of handheld readers. The new Gryphon I GD4100 linear imager features Datalogic's 'Green Spot' aiming technology while providing fast reading and decoding performance.

Capable of reading all standard 1D bar codes as well as GS1 DataBar stacked codes, the Gryphon Imager helps increase productivity in a wide variety of scanning environments including retail POS, office administration and pharmacies, as well as rugged environments.

With 'Green Spot,' the Gryphon Imager offers intuitive aiming and good-read feedback. In addition, optimized decoding software speeds scanning performance on hard-to-read, poorly printed and even damaged bar codes. It reads undamaged labels within 40 milliseconds. Gryphon Imager reads bar codes from contact to over one meter away and most codes from extreme angles. The Gryphon Imager also reads codes smaller than 3 mils.

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