Industry News - January 29th, 2010
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RETAIL AND TECHNOLOGY NEWS
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Resellers Tell Apple They Want the iPad
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Apple resellers say they are already getting requests from business customers
for the iPad. But Apple, apparently, hasn't ironed out whether the new tablet PC
will be sold through its reseller channel partner program or not.
With Apple's Mac and iPhone platforms gaining more traction in businesses in
recent years, is there any question that the iPad, the company's new tablet
device, will follow suit? Apple reseller channel partners already see a big
opportunity to take the device to their business customers, which are already
requesting it.
But apparently there's still a question as to whether the iPad will be available
through Apple reseller channel partners.
"Yes, I do think there's a great channel partner opportunity for the iPad,"
Angela O'Donnell, managing director of New York-based IT solution provider W.
O'Donnell Consulting, tells Channel Insider.
"However, when I inquired [of] my preferred distributor, Tech Data, this morning
... whether or not we could place any preorders, I was told that Apple had not
yet decided whether or not Tech Data would be able to carry it," O'Donnell says.
"So, it's a bit of a mystery to me so far as to whether or not we'll be able to
sell it or if it will go the way of the iPhone so that only AT&T stores and
Apple are selling them."
Tech Data did not immediately return calls requesting comment.
Tech Data operates an Apple-focused specialized business unit, and in 2009
opened an Apple Lab at its technology solutions center in Clearwater, Fla. The
IT distributor carries Mac products, but does not carry the iPhone, which, as
mentioned above, is only available through iPhone wireless carrier AT&T and from
Apple directly.
The iPad's least expensive configuration offers Wi-Fi without any kind of
wireless data plan, so it's possible that would be available through the channel
since it's more like a Mac in that way. However, more expensive models rely on a
3G network and data plans through AT&T.
"I'm really hoping that we're able to sell them because it looks like a
fantastic product and I've had a number of requests to put them on order
already," O'Donnell said.
Even if Apple does not make the iPad available through IT solution provider
resellers, there is likely an opportunity for some in integrating the systems
into business IT infrastructure.
"We standardized on the iPhone platform as soon as it was able to integrate with
Microsoft Exchange Server," Doug Ford of The I.T. Pros, a San Diego-based IT
solution provider and MSP, tells Channel Insider. "We recommend them to our
customers as their primary cell phone platform. The advantages are tremendous.
The business applications increase productivity and the great games make
executives very happy."
Ford adds, "We have no immediate plans to work with the iPad, but if it is as
valuable to us and our customers as the iPhone I am sure we'll work with it."
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Now Available: Card-Not-Present Risk Mitigation
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Verifi, Inc., a provider of payment risk
management solutions for card-not-present (CNP) merchants, and Kount Inc., a Boise, Idaho-based company that
specializes in CNP fraud prevention, have partnered to jointly deliver a
technology solution to equip merchants with a powerful set of risk mitigation
and business management capabilities.
The partnership integrates Kount's Multi-Layer Device Fingerprinting and
predictive scoring technology into Verifi's platform, expanding the breadth of
the Device Intelligence component of Verifi's innovative Intelligence Suite.
Merchants are able to identify, track and defeat fraudulent users by linking
suspect orders in real time, across the shared database.
The pairing also brings Kount's case management and order review queue
functionality to Verifi's platform, empowering merchants to efficiently deploy
targeted strategies to accept, review and decline orders, streamlining the order
review and acceptance process. Verifi's flexible platform allows acceptance
strategies to be fine tuned with surgical precision to minimize any impact to
the consumer experience during the checkout process, while effectively
mitigating fraud and risk from all sales channels across the enterprise.
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Oracle Acquies Sun Microsystems
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Oracle Corporation has completed its
acquisition of Sun Microsystems, Inc. Combination of the local entities
worldwide will proceed in accordance with local laws.
Oracle will hosted an all-day live event, which also was a webcast, for customers, partners, press and
analysts on Jan. 27 at its headquarters in Redwood Shores, Calif.
This combination transforms the IT industry. With the addition of servers,
storage, SPARC processors, the Solaris operating system, Java, and the MySQL
database to Oracle's portfolio of database, middleware, and business
applications, we plan to engineer and deliver open and integrated systems --
from applications to disk -- where all the pieces fit and work together out of
the box. Each layer of the stack will be architected to improve performance,
leverage innovation and centralize management so that IT will be more
predictable, more supportable, and more secure. Customers will benefit as their
system performance, reliability and security goes up and their system
integration and management costs go down.
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Sundrop Offers Txt-To-Go Mobile Ordering
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Sundrop Systems, Inc., the creator of loyalTXT, the
cardless loyalty solution has released of Txt-To-Go Mobile Ordering, which
allows restaurant patrons to place pick-up orders with their favorite
restaurants via text message.
With Txt-To-Go, patrons simply text in their desired order to Txt-To-Go: the
service redelivers the order to the restaurant and sends a confirmation number
back to the patron. For example, a patron may text: "Order 1 lg pizza,
pepperoni, xtra cheese" which will cause the order, with the patron's mobile
number and confirmation number, to be delivered to the restaurant for
fulfillment. The restaurant can resolve order questions by calling the provided
patron’s mobile number or by using Sundrop's companion two-way text paging
service.
Patrons have the option to pre-register their favorites online with the
Txt-To-Go service, allowing them to text: "Order the usual add side salad ranch"
to the service. Patrons may also register a merchant gift card with Txt-To-Go:
the gift card information will be transmitted with their order to the
restaurant, allowing the patron to pick up their order without standing in the
payment line -- just "Grab-n-go." Restaurants can also pre-configure specials
that patrons can query and order via the service.
The Txt-To-Go service provides customer convenience, allowing orders to be
placed from anywhere. Preliminary studies indicate that the ease-of-use of the
Txt-To-Go service increases customer frequency and satisfaction, as well as
accelerating restaurant gift card sales as patrons take advantage of the
Gran-n-go feature. Txt-To-Go allows merchants to now focus more attention on
their in-house customers, rather than spending time constantly answering the
phone to accept to-go orders, since all text orders are automatically sent to
their store.
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BlueStar, Star Micronics Offer QuickBooks POS Bundle
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BlueStar announces new Intuit
POS Hardware Bundle made possible
through a partnership with Star Micronics. This QuickBooks
Point of Sale value bundle combines hardware and software components into one
all-inclusive solution for ISPs. This POS solution features a Star Micronics
receipt printer along with a cash drawer, scanner, and card reader. All bundle
components are certified and guaranteed to work with Intuit QuickBooks Point of
Sale and are now available at BlueStar for a low introductory price.
When combined with Intuit QuickBooks Point of Sale software, this solution
allows vendors to increase sales with easy inventory and store management.
Retailers are able to manage inventory in real time, while capturing data for
mailings, special offers and loyalty programs. This solution gives retailers the
tools they need to improve profits with instant reports on sales, customers, and
inventory trends.
"Star Micronics products have been integrated since the first release of Intuit
QuickBooks. So, we are proud to partner with BlueStar to offer the 'Classic'
QuickBooks TSP100
printer," says Christophe Naasz, Business Development Director at Star
Micronics. "Star is known for its quality products and reliability, which is why
we are offering a free overnight 'Swap' to all U.S. QuickBooks customers for any
non-working TSP100 unit during its first year. "
"Our relationship with Star Micronics shows our commitment to providing
value-added resellers with complete POS solution at an affordable price," says
Rob Dorsey, BlueStar's Vice President of U.S. Sales. "BlueStar value bundles
give resellers the ability to both implement and integrate technology solutions
quickly and efficiently."
Mercury Offers New Monthly RSPA Monthly Dues Option
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The Retail Solutions Providers Association (RSPA)
announced a new membership dues billing option from integrated payment
processor, Mercury Payment Systems.
Mercury makes it possible for point of sale (POS) resellers and developers to
pay dues in monthly installments at no extra charge. Previously, RSPA members
paid the one-time annual fee upfront.
Interested professionals contact RSPA to establish their membership rate
(determined by company revenue volume). Existing Mercury partners that are new
to RSPA get a 25 percent discount on their membership dues. Once enrolled in the
monthly billing option, MercuryFund payment technology facilitates the payment
of dues.
"Mercury is delighted to leverage our payment technology to make it easy for POS
resellers and developers to become members of thier professional association,"
said Tom Reichart, vice president of business development of Mercury Payment
Systems. "RSPA is an invaluable resource for us all."
"This new payment option makes it easier for POS resellers to join and renew
RSPA membership and remain professionally connected with the industry," said J.
Joseph Finizio, president and CEO of RSPA.
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