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Industry News - February 5th, 2010



Service Annuity Helps VARs Capitalize on Cisco Ops

Westcon Group announced that its North American Comstor business unit is offering the Comstor Service Annuity Manager to select Cisco-focused resellers. The Comstor Service Annuity Manager is an easy to use SaaS application designed to help resellers capture recurring revenue opportunities in their services business. 

The Comstor Service Annuity Manager is designed to work in conjunction with Cisco SMARTnet, Cisco's technical support service that offers direct, anytime access to a wide array of Cisco-oriented technical resources. Using Comstor's new application, users can access an efficient quoting system and an elegant "cockpit view" of renewable opportunities from any Internet connection.

"Through its Service Annuity Manager, Comstor is providing us with an easy to use system that will help our customers make informed decisions about their network purchases," says Andrew Chandler, vice president of business development of Virginia-based VAR Epitome Networks. "We are notified instantaneously when a customer's network device is approaching end of support. This provides us with not only an opportunity to make a sale, but more importantly, to develop a more consultative relationship with our customers."


Psion, TECSYS Partner on Visual Communication Solution

Psion Teklogix and TECSYS Inc. have agreed that Psion Teklogix' rugged handheld computers are the first to be certified on TECSYS' Visual Logistics software. TECSYS Visual Logistics Warehouse Management System (WMS) is the only software to deliver visual instructions to workers to achieve higher order accuracy and fill rates. 

The combination of TECSYS' Visual Logistics software running on Psion Teklogix' mobile handhelds removes the barriers to execution in the warehouse by visually communicating instructions to workers. This allows tasks such as putaway, picking and packing to be completed faster and with fewer errors. Visual communication is particularly important in environments where multiple languages or other factors can impede communications and logistics cycles. With the proven reliability of Psion Teklogix devices and TECSYS software, companies can save both time and money by improving service levels without the need to add additional manpower.

To fulfill TECSYS' Visual Logistics certification standards, mobile computing vendors are required to meet speed/response time benchmarks, reliability and expanded keyboard flexibility above traditional WMS applications. Psion Teklogix' WORKABOUT PRO and 7535 G2 rugged handheld computers passed these certification criteria and were the first to be approved by TECSYS for field deployment.

Through this partnership, Psion Teklogix and TECSYS are the first companies to bring the improved accuracy and the streamlined approach of visual logistics to the industry.


Kaseya 2 Line Tailored to Specific Business Needs

Kaseya plans to bring the power of its new generation of systems management tools to virtually anyone who manages IT systems. The recently announced Kaseya 2 line of products brings a re-engineered product framework, rich new applications, Software-as-a-Service (SaaS) options and advanced functionality, allowing Kaseya to scale up and down to meet customer requirements within various market segments. 

Through a more flexible and extensible IT systems management framework, flexible user interface, comprehensive applications and an ITIL-based design, Kaseya can meet customer requirements for a variety of markets. Kaseya's feature set can be scaled up or down to align with the requirements of each segment.

Kaseya 2 was created with the technical and business needs of each market and customer in mind. It is tailored to provide the right functionality at the right price for IT personnel, IT departments and IT service providers of all sizes, because its core technology provides the framework to deliver these capabilities.

"The ITIL framework of best practices for IT process improvements clearly identifies the use of automated tools as critical to the success of IT management," says Steve Brasen, principal analyst for Enterprise Management Associates. “With Kaseya 2, IT administration practices -- such as problem, incident and configuration management – have been greatly simplified, enabling a holistic and comprehensive service delivery platform for today's dynamic IT infrastructures." 


Avnet Tech Solutions Offers Managed Services Portfolio

Avnet Technology Solutions, an operating group of Avnet, Inc.  is offering the latest evolution in its services offerings -- SolutionsPath Services. SolutionsPath Services is a portfolio of professional and managed services that Avnet's U.S. and Canadian value-added reseller partners can leverage to help them expand their data center offerings to meet end-user business needs. Delivered and project managed through Avnet on behalf of its partners, SolutionsPath Services directly supports the sale and delivery of data center solutions developed within Avnet's SolutionsPath technology practices, NetworkPath, SecurePath, StoragePath and VirtualPath, and vertical market practices, GovPath and HealthPath. 

"Our partners are experts in developing solutions for the traditional data center; however, this model is undergoing a significant shift and customers’ needs are changing rapidly," said Tony Vottima, vice president of Solutions Marketing and Development, Avnet Technology Solutions, Americas.

The service lines include:

Assessment Services -- Avnet provides a range of solution-specific assessment services -- networking, security, storage and virtualization -- that add value to a partner's business. Assessment services enable partners to position themselves at the front of the sales cycle to drive business development and deliver complete solutions to their customers. Using proven methodologies, assessments provide the analysis and reporting that partners need to help guide customer decision-making.

Design Services -- Avnet solutions architects and technical consultants collaborate with partners to design the solutions based on the assessment findings. This strategic team augments solution providers' existing staff, providing the expertise to define the solutions, provide ROI/TCO analysis and develop the product specifications for procurement.

Implementation Services -- In coordination with supplier services and solution provider expertise, Avnet implementation resources can implement and integrate the solution into the customers environment. Implementation services enable partners to expand their expertise without incurring hiring and training expenses.

Managed Services -- Partners can take advantage of Avnet's 20-plus years of experience in managing data centers to create complete solutions for their customers, including hardware or software managed services.


Radiant Implements Aloha Enterprise Solution at Zoes Kitchen

Radiant Systems has signed an agreement with Zoe's Kitchen, a fast-casual restaurant chain emphasizing fresh ingredients and made-from-scratch Mediterranean-inspired food, to install the Aloha Enterprise solution along with Radiant hardware in all current restaurant locations as well as future site openings. 

The Aloha Enterprise solution helps restaurants in all areas of their business -- from managing day-to-day operations to creating targeted marketing programs. In particular, the solution's online ordering, takeout and delivery capabilities give customers the convenience of accessing the restaurant when and where they choose. Not only do guests enjoy that Zoe's can save their favorite orders and store payment information in a secure environment to make future orders easier, but restaurant operators can analyze customer information from these applications to make better menu and marketing decisions. In addition, Aloha Enterprise’s loyalty functionality allows Zoes' restaurants to create loyalty programs that help stimulate repeat business and grow revenues while also adding additional value to the guests’ dining experience.


Sierra Marine Switches to CipherLab Wireless Handhelds

CipherLab, along with VAR eComputer announced that Sierra Marine is replacing its outdated scanners with CipherLab's 1166 wireless BT scanners to automate inventory management in its Chicago area warehouse. Sierra Marine is a manufacturing division of Teleflex Marine and supplies OEM engine manufacturers and boat builders with hundreds of boat parts every day. Reseller eComputer, Inc. helped integrate the scanners at Sierra Marine with CipherLab distributor BlueStar, Inc.

When paired with Sierra Marine's in-house software, employees scan orders going out of the warehouse and new equipment coming in to manage inventory wirelessly instantaneously. This real-time inventory management helps minimize over or under-stocking, and manual errors while freeing employees to get other work done. The large batch mode memory of the CipherLab 1166 enables Sierra Marine employees to capture product information at the far reaches of a warehouse and upload it automatically when back in range.

The CipherLab 1166 is a BT linear imaging reader that can connect anywhere within its wireless range of up to 328 feet. It can capture up to 256 scans while out of range and automatically transmit them to a host device when back, or work in batch mode and store up to 8192 scans.


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