Industry News - February 5th, 2010
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RETAIL AND TECHNOLOGY NEWS
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Service Annuity Helps VARs Capitalize on Cisco Ops
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Westcon Group announced that its North American Comstor business unit is
offering the Comstor Service Annuity Manager to select Cisco-focused resellers.
The Comstor Service Annuity Manager is an easy to use SaaS application designed
to help resellers capture recurring revenue opportunities in their services
business.
The Comstor Service Annuity Manager is designed to work in conjunction with
Cisco SMARTnet, Cisco's technical support service that offers direct, anytime
access to a wide array of Cisco-oriented technical resources. Using Comstor's
new application, users can access an efficient quoting system and an elegant
"cockpit view" of renewable opportunities from any Internet connection.
"Through its Service Annuity Manager, Comstor is providing us with an easy to
use system that will help our customers make informed decisions about their
network purchases," says Andrew Chandler, vice president of business development
of Virginia-based VAR Epitome Networks. "We are notified instantaneously when a
customer's network device is approaching end of support. This provides us with
not only an opportunity to make a sale, but more importantly, to develop a more
consultative relationship with our customers."
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Psion, TECSYS Partner on Visual Communication Solution
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Psion Teklogix and TECSYS Inc. have agreed that Psion Teklogix'
rugged handheld computers are the first to be certified on TECSYS' Visual
Logistics software. TECSYS Visual Logistics Warehouse Management System (WMS) is
the only software to deliver visual instructions to workers to achieve higher
order accuracy and fill rates.
The combination of TECSYS' Visual Logistics software running on Psion Teklogix'
mobile handhelds removes the barriers to execution in the warehouse by visually
communicating instructions to workers. This allows tasks such as putaway,
picking and packing to be completed faster and with fewer errors. Visual
communication is particularly important in environments where multiple languages
or other factors can impede communications and logistics cycles. With the proven
reliability of Psion Teklogix devices and TECSYS software, companies can save
both time and money by improving service levels without the need to add
additional manpower.
To fulfill TECSYS' Visual Logistics certification standards, mobile computing
vendors are required to meet speed/response time benchmarks, reliability and
expanded keyboard flexibility above traditional WMS applications. Psion
Teklogix' WORKABOUT PRO and 7535 G2 rugged handheld computers passed these
certification criteria and were the first to be approved by TECSYS for field
deployment.
Through this partnership, Psion Teklogix and TECSYS are the first companies to
bring the improved accuracy and the streamlined approach of visual logistics to
the industry.
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Kaseya 2 Line Tailored to Specific Business Needs
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Kaseya plans to bring the power of its new
generation of systems management tools to virtually anyone who manages IT
systems. The recently announced Kaseya 2 line of products brings a re-engineered
product framework, rich new applications, Software-as-a-Service (SaaS) options
and advanced functionality, allowing Kaseya to scale up and down to meet
customer requirements within various market segments.
Through a more flexible and extensible IT systems management framework, flexible
user interface, comprehensive applications and an ITIL-based design, Kaseya can
meet customer requirements for a variety of markets. Kaseya's feature set can be
scaled up or down to align with the requirements of each segment.
Kaseya 2 was created with the technical and business needs of each market and
customer in mind. It is tailored to provide the right functionality at the right
price for IT personnel, IT departments and IT service providers of all sizes,
because its core technology provides the framework to deliver these
capabilities.
"The ITIL framework of best practices for IT process improvements clearly
identifies the use of automated tools as critical to the success of IT
management," says Steve Brasen, principal analyst for Enterprise Management Associates.
“With Kaseya 2, IT administration practices -- such as problem, incident and
configuration management – have been greatly simplified, enabling a holistic and
comprehensive service delivery platform for today's dynamic IT
infrastructures."
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Avnet Tech Solutions Offers Managed Services Portfolio
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Avnet Technology Solutions, an operating
group of Avnet, Inc. is offering the latest
evolution in its services offerings -- SolutionsPath Services. SolutionsPath
Services is a portfolio of professional and managed services that Avnet's U.S.
and Canadian value-added reseller partners can leverage to help them expand
their data center offerings to meet end-user business needs. Delivered and
project managed through Avnet on behalf of its partners, SolutionsPath Services
directly supports the sale and delivery of data center solutions developed
within Avnet's SolutionsPath technology practices, NetworkPath, SecurePath,
StoragePath and VirtualPath, and vertical market practices, GovPath and
HealthPath.
"Our partners are experts in developing solutions for the traditional data
center; however, this model is undergoing a significant shift and customers’
needs are changing rapidly," said Tony Vottima, vice president of Solutions
Marketing and Development, Avnet Technology Solutions, Americas.
The service lines include:
Assessment Services -- Avnet
provides a range of solution-specific assessment services -- networking,
security, storage and virtualization -- that add value to a partner's business.
Assessment services enable partners to position themselves at the front of the
sales cycle to drive business development and deliver complete solutions to
their customers. Using proven methodologies, assessments provide the analysis
and reporting that partners need to help guide customer decision-making.
Design Services -- Avnet
solutions architects and technical consultants collaborate with partners to
design the solutions based on the assessment findings. This strategic team
augments solution providers' existing staff, providing the expertise to define
the solutions, provide ROI/TCO analysis and develop the product specifications
for procurement.
Implementation Services -- In
coordination with supplier services and solution provider expertise, Avnet
implementation resources can implement and integrate the solution into the
customers environment. Implementation services enable partners to expand their
expertise without incurring hiring and training expenses.
Managed Services -- Partners
can take advantage of Avnet's 20-plus years of experience in managing data
centers to create complete solutions for their customers, including hardware or
software managed services.
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Radiant Implements Aloha Enterprise Solution at Zoes Kitchen
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Radiant Systems has signed an
agreement with Zoe's Kitchen, a fast-casual restaurant chain emphasizing fresh
ingredients and made-from-scratch Mediterranean-inspired food, to install the Aloha Enterprise solution along with Radiant hardware
in all current restaurant locations as well as future site openings.
The Aloha Enterprise solution helps restaurants in all areas of their
business -- from managing day-to-day operations to creating targeted marketing
programs. In particular, the solution's online ordering, takeout and delivery
capabilities give customers the convenience of accessing the restaurant when and
where they choose. Not only do guests enjoy that Zoe's can save their favorite
orders and store payment information in a secure environment to make future
orders easier, but restaurant operators can analyze customer information from
these applications to make better menu and marketing decisions. In addition,
Aloha Enterprise’s loyalty functionality allows Zoes' restaurants to create
loyalty programs that help stimulate repeat business and grow revenues while
also adding additional value to the guests’ dining experience.
Sierra Marine Switches to CipherLab Wireless Handhelds
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CipherLab, along with VAR eComputer announced that Sierra Marine is
replacing its outdated scanners with CipherLab's 1166 wireless BT scanners to
automate inventory management in its Chicago area warehouse. Sierra Marine is a
manufacturing division of Teleflex Marine and supplies OEM engine manufacturers
and boat builders with hundreds of boat parts every day. Reseller eComputer,
Inc. helped integrate the scanners at Sierra Marine with CipherLab distributor BlueStar,
Inc.
When paired with Sierra Marine's in-house software, employees scan orders going
out of the warehouse and new equipment coming in to manage inventory wirelessly
instantaneously. This real-time inventory management helps minimize over or
under-stocking, and manual errors while freeing employees to get other work
done. The large batch mode memory of the CipherLab 1166 enables Sierra Marine
employees to capture product information at the far reaches of a warehouse and
upload it automatically when back in range.
The CipherLab 1166 is a BT linear imaging reader that can connect anywhere
within its wireless range of up to 328 feet. It can capture up to 256 scans
while out of range and automatically transmit them to a host device when back,
or work in batch mode and store up to 8192 scans.
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