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Industry News - October 22nd 2010



XPIENT Beefs-up Credit Card Protection with Vendor Safe Partnership

XPIENT Solutions LLC, a technology solutions provider to the quick service, fast casual, casual and family dining restaurant segments, and Vendor Safe Technologies have announced a partnership that identifies XPIENT as a reseller of Vendor Safe's PCI Managed Security Suite.Vendor Safe's PCI Managed Security Suite delivers a low-cost, single source solution that enables restaurants and other merchants to comply with the credit card industry's PCI DSS requirements for preventing credit card fraud. The package employs the highest levels of security to protect financial and operating assets relating to network security, data access, and policies and procedures. With no IP changes required to the LAN or WAN, the revolutionary Self Configuring Firewall Architecture is distinguished among network solutions by its lightning fast implementation, surprisingly affordable, fixed monthly fee and native PCI compliance.



Gold Mobile Enables Location-Aware Coupons & Incentives with New Promotion System

Gold Mobile, a mobile enterprise CRM solution provider, announces the integration of their GoMo Promo intelligent mobile couponing and merchandising system with Inmar, a leading provider of digital coupon clearing and routing and other promotion transaction settlement, and Microsoft TAGS (a new kind of mobile bar code that can be displayed anywhere).GoMo Promo utilizes the Inmar Onix platform to enable mobile coupon redemption and financial transaction settlements with over 4,300 retail locations throughout the U.S.; providing brands and coupon publishers with a complete turnkey mobile digital incentive solution that drives higher consumer acquisition and redemption. The ability to create, publish, and manage a library of location-aware coupons, promotions, and product content in "real-time" enables retailers to better stimulate interest, build consumer confidence, and drive impulse purchases.

GoMo Promo enables:

  • Enterprises to easily create and manage thousands of local, regional, national, and international location-aware incentives.
  • Multimedia consumer coupons, product tips, and other engagement content.
  • Enterprise database/loyalty card integration and personalization
  • Optimized viewing across all major cell phones and carriers



Starbucks' Vision for Digital Network Comes to Fruition: Launches in 6,800 Company Stores

Starbucks announces the launch of the Starbucks Digital Network, in partnership with Yahoo! in U.S. company-operated stores. Serving up a collection of hand-picked premium news, entertainment and lifestyle content along with local insights and events, the Starbucks Digital Network, is powered by free Wi-Fi and available only in Starbucks stores. Developed for screens big and small, customers with Wi-Fi enabled laptops, tablets or smartphones can visit the network while in line or while enjoying their favorite beverage in the cafe.

Designed to deliver a new, enhanced in-store experience for customers, the Starbucks Digital Network's hand-picked premium content spans six channels: News, Entertainment, Wellness, Business & Careers, My Neighborhood and Starbucks. Newly signed content providers include Bookish Reading Club, Foursquare, GOOD, LinkedIn, New Word City and The Weather Channel.

Launch week
Launch week kicks off with a trio of exclusive offers on the Starbucks Digital Network's Entertainment channel including free music tracks, a movie clip with charitable ties and a novel sneak preview. Straight from iTunes, customers get exclusive free access to two songs and a video from new band Fistful of Mercy featuring Ben Harper and Dhani Harrison. Movie fans can enjoy a special clip from the Paramount Vantage film, "Waiting for •Superman'." Every customer who buys a ticket for the film will receive a $15 DonorsChoose.org credit to use in support of a classroom project in his or her community.

Rounding out the trio is an extensive excerpt from "Rescue", the new upcoming novel by best-selling and acclaimed author of 10 New York Times bestsellers, Anita Shreve. Available from Hachette Book Group, only Starbucks Digital Network customers get an exclusive sneak peek of "Rescue" before it hits shelves on Nov. 30.

The channel & content providers
Created to inform and entertain as well as connect customers with what matters to them, the Starbucks Digital Network has a team of editors who selects the content appearing on the network. Whether customers have a few minutes or an hour, the Starbucks Digital Network offering is designed with snackable content in mind, so it's easy to explore the six channels and discover the most relevant news and information. Following is a breakdown of the channels and content providers:
  • News: In the News channel, customers have free access to New York Times Reader 2.0, WSJ.com and USA TODAY eEdition providing access to news as it hits around clock. These subscription-based services are free to customers only on the Starbucks Digital Network. Yahoo! News and Yahoo! Sports will serve up additional stories. GOOD is the latest addition to the channel, bringing new infographics to the network two days prior to appearing onwww.good.is.
  • Entertainment: Leading the entertainment channel, iTunes features music and videos as well as the digital version of the successful Starbucks/ iTunes Pick of the Week card program, supporting the discovery of new music. Joining the cast of the digital network's Entertainment channel are two content groups from the publishing world, Bookish Reading Club and New Word City. Bookish Reading Club offers free access to great books each week from numerous publishers including Hachette Book Group, HarperCollins, Penguin Group (USA) and Simon & Schuster, with offerings from more publishers in the near future. A new HTML5 reader, powered by SkyShelf from LibreDigital, allows customers to read books in the browser on their laptops, tablets and many smartphones. Delivering a new series of short eBooks on business management, leadership and travel to the Starbucks Digital Network, New Word City offers stories and groundbreaking ideas from some of the world's most inspiring and instructive authors including Captain Mike Abrashoff, Jim Champy, Juan Enriquez, Jeffrey Gitomer, Seth Godin, John Kao, Don Tapscott and Alan Webber. New Word City will offer a combination of excerpts and full books, including original travel guides with ranging appeal for everyone from the armchair traveler to the adventurer. The network will feature an exclusive excerpt from best-selling author Seth Godin's new book "Graceful," which shares how to navigate the changes in our world. The book-focused duo adds to the overall entertainment offering from iTunes, Nick Jr. Boost and SnagFilms. Nick Jr. Boost offers free access to its complete, personalized educational program for early learners and their parents. Starring kids' favorite Nick Jr. characters, the advertising-free service features fun and engaging learning through games and activities that reward and encourage children as they play. Nick Jr. Boost is based on a curriculum that includes phonetic awareness, reading comprehension, critical thinking, counting, addition and subtraction. SnagFilms opens launch with a series of music documentaries including "Buena Vista Social Club," "Girls Rock," "Heavy Metal in Baghdad," "Kurt and Courtney," "Dig" and powerful films on Biggie & Tupac, the Flaming Lips, Jimi Hendrix and others. Moving forward, SnagFilms and Starbucks will co-curate monthly themed film festivals for the network.
  • Wellness: Serving as the primary wellness contributor to the Starbucks Digital Network, Rodale offers specialized digital content including articles, recipes and videos from Rodale.com, Men's Health, Women's Health, Runner's World, Bicycling, Prevention, Organic Gardening and Eat This, Not That! as well as a custom "Map Your Ride, Map by Run" app that helps customers find new routes in their local community for fitness or fun.
  • Business & Careers: LinkedIn, the world's largest professional network with more than 80 million members across the globe, heads up the Business & Careers channel and offers early access to a career-focused blog, an exclusive video on job seeking tips hosted by Lindsey Pollak, a career coach and LinkedIn ambassador, and job suggestions delivered to customers based on profile matching and keyword search. For customers interested in the LinkedIn Jobseeker Premium account, a 30-day trial is available. Yahoo! Finance will feature Laura Rowley's Money & Happiness blog and How-to Guides bringing financial advice and tips to the network.
  • My Neighborhood: With a goal to deliver relevant, localized content, the My Neighborhood channel, brings Foursquare to a line-up that also features DonorsChoose.org, Patch and Zagat. As the most checked in retailer on Foursquare with 2.25 million check-ins, Starbucks brings Foursquare to the digital network and will offer web-based check-ins in every store. You can see each store's mayor along with other Foursquare users who have recently checked in. After customers have checked-in, they can check out local K-12 public school classrooms in need of support through DonorsChoose.org and make a donation to help bring a classroom project to life. Patch delivers community-specific and trusted local coverage in hundreds of communities coast to coast, serving as an interactive hub for the news and information that matters most to Patch readers on the network. Adding to the channel, Zagat will help customers eat well by providing full ratings and reviews for restaurants in the neighborhood around each Starbucks store.
  • Starbucks: Whether customers want the latest scoop on new drinks, events, offers and ideas from Starbucks or want to manage their Starbucks Card, this channel brings it all together. The Starbucks channel will connect customers with Twitter and Facebook as well as feature key offerings including MyStarbucksIdea, Starbucks Coffee Blog, Starbucks Nutrition, Starbucks Shared Planet, Starbucks Card and My Starbucks Rewards.

"What you see today, is only the beginning," says Adam Brotman, Starbucks Digital Ventures vice president. "Expect more localized content and community features in the future, more ways to personalize your experience, new ways to be rewarded and an ever-growing collection of premium content. We look forward to hearing from our customers as those ideas will contribute to how the Starbucks Digital Networks continues to grow."

Landing page & other featured content
On the landing page header, customers can check-into Foursquare, see their My Starbucks Rewards status when logged in and even get the local weather. The Weather Channel will provide the most up-to-date local weather conditions including the actual temperature, "feels like" temperature, humidity, wind speed and direction, visibility, the 36-hour forecast, and the regional Doppler radar map for each U.S. Starbucks. In addition, there is 1-click access to the hourly forecast, the 10-day forecast, animated radar maps, and the interactive maps available on weather.com, all optimized for display on the customer's device.

Customers can access a social media dashboard on the footer of the landing page featuring Starbucks four main social media channels: Facebook, Twitter, My Starbucks Idea and YouTube.

Yahoo! is also integrating several marquee products into the digital network to deliver unique content. Yahoo! Search will provide search capabilities across the platform allowing customers to explore whatever and whoever interests them. Flickr, Yahoo! Sports, Yahoo! Finance and Yahoo! News are also available for customers who are interested in social-sharing and receiving breaking news.

Powered by Starbucks Wi-Fi infrastructure, the digital network is only accessible when a customer is connected to free Wi-Fi at a company-operated Starbucks. To develop the network, Starbucks selected Yahoo! to build, manage and host the Starbucks Digital Network because of Yahoo!'s 15 years of experience and deep expertise in developing compelling digital platforms. The platform was designed so customers could access the digital network through their favorite devices whether that is on a laptop, tablet or smartphone.

Between the employment of HTML5, touch- and swipe-friendly visual design elements, and adjustable navigation, the site was developed to be easily used on the most popular mobile platforms and touch screen tablets, including the iPhone and iPad. It was important to optimize the experience for mobile devices because more than half of Starbucks customers are connecting to free Wi-Fi on their mobile phones. In addition, for customers with iPhones and the myStarbucks App, the open app will recognize the customer when in store and offer an automatic connection to the Starbucks Digital Network.

The network went live in nearly 6,800 U.S. company-operated Starbucks on Oct. 20.

"Our customers are the inspiration for the Starbucks Digital Network. They've told us they want to be the first to know what's happening in their neighborhoods and around the globe, to have an easy way to discover new music, great books and important films and find ways to be more involved in their communities. And they're connecting with the brand digitally in numerous ways," says Stephen Gillett, Starbucks executive vice president, chief information officer and Digital Ventures general manager. "These points combined with our passion for creating a unique customer experience, our heritage of recommending culturally-relevant works and focus on giving back to the community, led us to create this new, one-of-a-kind, localized content experience with Yahoo!."



Better Ingredients, Better Pizza, Better Website? Papa John's Revamps Online Portal

Recognizing the impact online ordering has had on Papa John's growth in the last decade — the company introduce online ordering in 2001 and the brand has since transacted more than $2 billion in online sales -- John Schnatter, the founder of Papa John's, marked the rollout of the company's revamped website this week by placing his first order from his home in Louisville, Ky. -- with a big assist from his 12-year-old son, Beau.

Features of the newly launched papajohns.com website include:

  • Pizza Builder Graphics: Allows customers to put together their own pizzas through an interactive pizza-making application, showing them a visual of their finished product that matches in-restaurant topping specifications.
  • Papa Points Online Loyalty Program: Customers can earn points towards free pizza with each online purchase. Once enrolled, customers earn one point for every $5 spent online; when customers accumulate 25 points, they receive a free pizza with their next online pizza purchase.
  • Quick Click Ordering: For the quickest online experience, customers have the option to select their pizza directly from a list of the most frequently ordered items.
  • Future Orders: Allows customers to order their pizza up to 28 days in advance.

"Papa John's customers already love ordering their pizzas online," says Jim Ensign, vice president of digital marketing at Papa John's. "Our new site will make online ordering even easier, will reward them for ordering online like no other pizza company with our Papa Points loyalty program and with the Pizza Builder feature, will give them creative ways to interact with our pizza like never before."

"When I started Papa John's 26 years ago, I never dreamed customers would one day be ordering pizza by computer," says Schnatter. "Now it looks like online and mobile web ordering will surpass phone ordering, and likely in the not too distant future. With the launch of this new site, I decided that it was time to try it for myself, but I made sure I had an Internet expert on-hand: my son Beau. It was easy."



Mobile Tools to Lead 'Charge' in Qualcomm Stadium Staff Responsiveness

The National Football League's (NFL) San Diego Chargers have selected Versatile's SyncSeer Venue Management Solution running on Motorola CA50 VoIP-enabled wireless bar code scanners to help enforce the NFL's Code of Conduct. Committed to creating a safe, secure and pleasurable experience for all fans, both in the Qualcomm Stadium and in the parking lot, the San Diego Chargers will utilize the mobility solution to ensure fans attending games will enjoy the experience in a responsible fashion.

The mobility solution from Versatile Systems and Motorola provides the real time visibility, interactivity and responsiveness needed to manage these incidents and the necessary reporting for large public facilities, like Qualcomm Stadium, in a safer and more efficient manner. By leveraging the SyncSeer Intelligent Event Processing engine running on the Motorola CA50, the system delivers a scalable and flexible approach to handle rapidly occurring security and medical situations, while providing a full historical log of what transpired.

SyncSeer utilizes Wi-Fi real time location services to give an overview of every employee's position in the facility, in addition voice attachments can be sent as part of a request to provide extra location and event detail that make this information really useful. Automated and highly configurable workflows reduce the drain on Command and Control Centers by routing requests directly to the correct employee or group of employees.

"It's critical that we provide our fans with the safest and most enjoyable game-day experience possible at Qualcomm stadium," says A.G. Spanos, executive vice president of the Chargers. "We selected SyncSeer Venue Management and the Motorola CA50 to increase our quality of care by increasing staff efficiency and significantly reducing response times to security, medical and other incidents."




Mandarin Anticipates New iPhone App to Follow Success of Mobile Site

Mandarin Oriental Hotel Group's new mobile application is now live and available for download via the on iTunes App Store. Designed for iPhone/iPod touch and compatible with iPad, the complimentary app offers travelers the ability to book, modify, and cancel "real-time" reservations, browse detailed Mandarin Oriental hotel information, explore destination guides and much more. Launched earlier this year, TripCraft LLC has developed an enterprise platform and consumer application for the delivery of rich hotel content, real-time reservations, on-property services and local destination information via smart phones.

"Mandarin Oriental is at the top of the luxury segment within the hospitality industry and we realize how valuable it is to offer additional touch points to build an interactive relationship with our guests, even when they are not at one of our properties," says Christoph Oberli, vice president of e-commerce at the Mandarin Oriental Hotel Group. "Through its stylish design, rich media content, speed of functionality, customization capabilities, and the efficiency of a 'real-time' in-app booking tool, this application delivers the premium user experience that guests expect from our luxury brand. Our mobile site which went live in February, has been incredibly successful, and we expect similar success with the first generation of our new app, which we believe is already far superior to any other hotel reservations mobile application currently available," adds Oberli.

"The app's back-end capabilities, which are seamlessly integrated with our content management system, central reservation system and destination information systems, are without a doubt, state-of-the-art," says Oberli. "I might also note that maintaining and leveraging TripCraft's enterprise-level app is requiring minimal effort and staff on our part because of the fact that it is integrated with our existing technology tools and applications."

Notable benefits and features of the "MO Hotels" app include:

  • Comprehensive Property Details: Guests tour Mandarin Oriental's 26 hotels and resorts around the world with details on room offerings, services and amenities, accompanied by an extensive image gallery for each property. Importantly, the app caches, or makes available offline, a host of this dynamic content, resulting in an app that works seamlessly without network signal coverage. As an added feature, users can view the locations of all Mandarin Oriental hotels from an interactive 3D globe, and simply tap to launch the associated hotel information.
  • Real-time Reservations: With direct connections to secure content servers and reservations systems, guests can find rate information and room availability in real-time directly from their iPhones. Travelers can make safe and secure bookings, access existing reservations or change upcoming reservations through user-friendly functions in the program. Hotel and international toll-free contact details are also offered for guests who wish to speak directly with a Mandarin Oriental representative.
  • "Tempting Offers:" The latest special offers available at all Mandarin Oriental hotels worldwide are showcased and dynamically updated within the app, ensuring users can take advantage of the most up-to-date information and best available rates as they make travel planning decisions.
  • "Cities by MO:" "Cities by MO" is a wide-ranging destination guide that includes recommendations from Mandarin Oriental's legendary concierge teams. From area attractions, restaurants, shopping and nightlife sections, travelers can search for specific areas of interest, such as 'Museums & Galleries' under Area Attractions, or 'Italian cuisine' under Restaurants, all yielding quality results. A special point-to-point mapping function is also included, taking advantage of the iPhone's iOS GPS functionality to make finding any destination that much faster.
Initially available for iPhone/iPad, TripCraft expects to rollout its application to other handheld devices early next year.


The Mandarin Oriental Hotel Group iPhone application "MO Hotels" is found in the Travel category of the iTunes App Store.


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