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Industry News - May 24th 2014



iPad App Helps to Reduce Ticket Times and Enhance Food Quality

QSR Automations will debut the innovative DineTime solution at the 2014 National Restaurant Association Restaurant, Hotel-Motel Show (NRA), held May 18 to 21 at McCormick Place, Chicago.  Featured at NRA along with the DineTime iPad apps for managing waiting and seated guests are QSR’s comprehensive ConnectSmart® guest management solutions.  DineTime leverages QSR’s extensive experience in helping casual and fine dining operators to maximize efficiencies and delight guests through its revolutionary ConnectSmart kitchen display, recipe viewer, table management, and reservations solutions.
Established in 1996, QSR is a recognized leader in kitchen display technologies for all types of restaurants around the world.  Based on QSR’s research using the 2012 Nation’s Restaurant News system wide sales reports, more than 65% of the top 25 U.S. casual dining chain restaurants rely on QSR’s powerful kitchen display software and hardware.  To help casual and fine dining restaurants further optimize quality, ticket times, and guest loyalty, in 2005 QSR began adding feature rich in-store, online, and mobile table management and reservations options to its advanced ConnectSmart solution.
Following QSR’s long-standing philosophy of offering flexible technology options, the DineTime solution provides a free app for those operators located in the United States, United Kingdom, and Canada who simply wish to organize and manage a wait list and seated list while notifying guests that their table is ready via text messaging.  The free app includes unlimited call ahead and walk in parties managed across multiple devices along with unlimited one-way texting with customizable messages.  Additionally, the free app includes a rich guest book with extensive guest information and dynamic guest lookup, as well as a 30-day summary dashboard and access to the DineTime.com portal for viewing guest data and weekly snapshots. 
Coming soon, QSR will offer a fee-based version of the DineTime app for just $49 per month, which adds a number of key features including unlimited two-way texting, a yearly dashboard, and enhanced access to the portal.  Shortly following this release, another version of the DineTime app will be available to provide seating and table management capabilities, including intuitive drag and drop seating from the wait list for walk in and call ahead parties of all sizes. 
Guest data that is captured by DineTime includes contact information, number of visits, and visit details such as total visits by date and party size, average wait times, seated times, and hostess notes.  The powerful DineTime.com portal provides access via the web to view this guest data as well as view a real-time snapshot of the restaurant’s status along with daily guest and party totals for the current week, including seated and walk away counts.  With the portal, managers can gain critical access to their restaurant at any time, from anywhere. 
Users of the fee-based versions of DineTime can further leverage the portal for reporting and export capabilities.  These premium portal capabilities enable operators to run, print, and export a variety of reports for configurable time periods and with a selection of filters.  Available reports offer average wait times and party size mixes – by day, week, month, year to date, and year.  And the portal will store key guest visit information and summary metrics data for a period of 15 months for all fee-based users.  Additionally, these users can export their guest book at any time.

Mobile Payment Integrates with Real-Time Feedback at POS

Tabbedout has expanded their partnership with the restaurant point-of-sale (POS) company Future POS. This new partnership means that the Tabbedout merchant marketing solution, Periscope, is now available in the 4,000+ Future POS merchant locations that use the Future Fusion software in their restaurants, bars, and hotels, and will be available in all new Future Fusion POS installs and system upgrades.
Tabbedout was built for merchants that want to generate revenue growth for their business and create a more secure and customer-focused guest experience. Tabbedout merchants will have access to Periscope, which gives them unrivaled visibility into who their customers are, how often they come in, and their purchase history. This marketing solution is seamlessly integrated into the Future POS system and complements its advanced reporting functionality. Periscope gives merchants an ability to instantly respond to customer feedback in real time, while they are still in venue and create unparalleled marketing campaigns delivered to their customers' Tabbedout mobile app.

New POS Streamlines Back- to Front-Office Capabilities for Multi-Unit

Agilysys, Inc. has announced the general availability of InfoGenesis POS v4.4, the latest version of its award-winning point-of-sale solution. It can be viewed at HITEC 2014 in Minneapolis, June 24-27. Agilysys InfoGenesis POS is comprehensive point-of-sale software that combines powerful reporting and configuration capabilities in the back office with an easy-to-use touchscreen terminal application. Designed for multi-unit operations common in hospitality environments, the system can manage any combination of dining, bar service and retail operations. InfoGenesis POS features real-time reporting capabilities, packages and prix fixe menus, signature capture and multi-language capability. It interfaces with a wide range of host systems, such as gift card and guest management solution providers, and is available as an on-premise solution or Software-as-a-Service (SaaS) application.
InfoGenesis POS v4.4 is built on a simplified architecture, making the product easier to install and maintain.  It features a number of infrastructure enhancements, including certification on Microsoft® Windows Server® 2008 R2 and Microsoft SQL Server® 2008 R2, which provides greater scalability and enables customers to add data storage easily. The solution also incorporates SQL Server Reporting Services (SSRS) for maximum flexibility when creating reports. Its terminals are certified POSReady 7, which eases connectivity to Windows and simplifies deployment and management.
The latest version of the InfoGenesis POS system offers enhancements in virtually every area, including:
Increased single check tender support (from eight to 32 tenders on a check)
Coupon support for International Game Technology (IGT) systems
Expanded support for revenue categories
Enhanced kitchen video interface for fine dining environments
MasterCard® mandate support
Inclusive gratuity configuration
Package ordering user interface enhancements
Scheduled kitchen printer routing
Tokenization certification

New Platform Offers Solution to Secure Online and Mobile Payments

Alaric, a global supplier of fraud prevention and payments solutions, has announced that it is now offering the innovative myPinPad™ product. This proprietary solution enables cardholders to securely control the authorization of payments via the entry of their PIN on touch-screen payment terminals, smart phones, tablets and online. The combination of myPinPad and Alaric’s Authentic ™ solution for transaction processing delivers an end-to-end platform for mobile and online payments, with EMV-level security.

myPinPad enables the secure processing of mag-stripe or chip cards. It addresses the challenges of securely authorizing card payments through its highly-scalable virtual EFTPOS and ATM platform, which presents the cardholder with a one-time virtual PIN pad - effectively moving the security elements of the transaction from the device and into the cloud. Via myPinPad, the cardholder can enter his/her PIN securely. All data relating to the transaction authorization is effectively invisible until it is authorized at the secure server.

The integrated Authentic and myPinPad solution seamlessly enables the processing of the entire transaction as a traditional card payment, irrespective of where it originated. For acquirers and issuers, no system changes are required. Transactions will continue to be processed the same as any other card transaction. The key differentiator is that the PIN is verified online with the issuing bank, as opposed to offline via the card and terminal.

The solution has significant benefit to the entire payments ecosystem:

* Improving risk and fraud protection
* Converting card not present (CNP) to card present with PIN transactions, with the consequence of reducing fees and the possibility of chargebacks to merchants and PSPs
* Reducing terminal costs for card acceptance as standard smart phones or tablets are used
* Enabling acquirers and PSPs to expand the number of merchants who can accept card payments

This new business solution from Alaric and myPinPad will help banks, card schemes, acquirers and payment service providers to increase transaction volumes simply and securely, move into new markets, develop new products, and increase cardholder trust throughout the payment ecosystem.

To initiate a transaction, a secure virtual PIN Entry Device (PED) is created which integrates with all of today’s current and emerging payments technologies. PEDs can be created on almost all mobile, tablet and browser platforms, delivering PIN verified transactions without investment in EMV-capable POS terminals.

This cloud-based virtual architecture has also facilitated development of an ultra-low cost traditional EFTPOS terminal, supporting all traditional payment methods including Swipe/Chip and NFC. It can be integrated with next generation online wallet technology, allowing customers to pay in store simply with their mobile number or username.

In countries where online PIN isn’t supported at the point of sale, myPinPad provides an alternative solution for banks and processors, utilizing current banking systems/protocols. This online architecture is required by banks to deliver effective next generation wallet payment systems.

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