Unisys
Corporation
has
announced
that
it
has
become
a
global
managed
services
partner
to
ServiceNow®,
the
enterprise
cloud
company,
to
deliver
integrated
service
management
solutions
for
enterprise
clients
around
the
world.
Today's
digital
businesses
need
personalized,
on-demand,
"always
on"
business
and
IT
services
to
support
their
workers,
partners
and
clients.
To
meet
the
growing
demand
for
those
digital
services,
Unisys
will
provide
new
subscription-based
service
management
solutions,
integrated
with
the
ServiceNow
enterprise
cloud
platform,
as
part
of
the
Unisys
Edge
Service
Management
offerings.
Unisys
has
also
established
a
new
ServiceNow
services
practice
to
assist
clients
in
planning,
implementing,
optimizing
and
managing
ServiceNow
solutions.
In
addition
to
enhancing
users'
service
experience,
the
new
Unisys
solutions
are
designed
to
help
organizations
reduce
operating
costs.
Clients
seeking
to
build
on
their
current
investments
in
the
ServiceNow
platform
or
planning
a
future
migration
will
be
able
to
draw
on
Unisys'
expertise
in
IT
strategy,
enterprise
solution
integration,
service
governance,
mobility,
big-data
analytics
and
other
disciplines
to
enrich
the
services
they
provide.
The
initiative
opens
growth
opportunities
for
Unisys
and
ServiceNow.
Analysts
estimate
that
the
current
size
of
the
global
market
for
service
management
solutions
is
$21
billion,
with
expected
growth
at a
compound
annual
rate
of
8.2
percent
through
2017.1
The
new
Unisys
Edge
solutions
delivered
on
the
ServiceNow
platform
are
designed
to
provide
value
in
key
areas
of
service
management:
Operational
and
big-data
analytics:
Clients
can
not
only
streamline
operations
and
reduce
costs
by
analyzing
service
performance
to
predict
and
preempt
events,
but
also
mine
information
on
business
transactions
to
identify
potential
new
revenue
channels;
Managed
mobility:
Organizations
can
establish
comprehensive
strategies,
best
practices
and
services
for
development
and
support
of
enterprise
mobility
programs;
and
Walk-in
support:
Clients'
employees
can
obtain
device,
application
and
other
technology
support
from
on-site
service
representatives
at
Unisys
Tech
Cafe
support
centers
on
office
campuses
whenever
they
need
it
to
stay
continually
productive.
The
new
Unisys
services
practice
will
also
provide
a
full
complement
of
Edge
Service
Management
advisory,
implementation
and
optimization
services
for
the
ServiceNow
solutions,
including
process
maturity
assessment,
service
delivery
design,
legacy
migration
and
ongoing
platform
management.
EarthLink Launches New Bundled Solution for Franchisees at 2015 MURTEC
EarthLink
Holdings
Corp.
has
launched
a new
bundled
franchise
solution
at the
2015
Multi-Unit
Restaurant
Technology
Conference
(MURTEC).
EarthLink developed the
new
solution after franchisors on
its
Retail
Advisory Council shared their
need
for an
all-inclusive
offer
that
would
protect
their
brand
and
customer
experience
while
being
easy
to
implement
for
their
franchisees. The
turnkey
solution
is
designed
for
franchisees
with
limited
IT
resources,
and
enables
them
to
secure
their
data,
protect
their
brand
assets
and
provide
a
consistent
customer
experience
across
all of
their
locations.
The
bundle
of
services
includes
PCI
compliant
IP VPN
service
with
managed
router
and
firewall,
PCI
assessment
tools
and
assistance,
and
$100,000
of
financial
breach
protection
per
location.
It
also
features
Secure
WiFi
with
rogue
device
detection
and
quarantine,
a
social
media
platform
to
connect
guests
to
loyalty
programs
and
drive
a
consistent
customer
experience,
and an
optional
offer
engine
to
generate
increasing
guest
returns.
Waffle House Rolls Reduces Transaction Times 79 Percent with Cloud-based POS
Waffle
House
has
completed
its
rollout
of
NCR
Silver™
to
1,400
corporate
locations
across
the
country.
The
iconic
Southern
restaurant
brand
is now
preparing
to
roll
out
NCR
Silver
to
hundreds
of
participating
franchise
restaurants.
Waffle
House
–
which
previously
used a
traditional
cash
register
and a
separate
credit
card
reader
–
chose
NCR
Silver’s
franchise-focused,
touch-screen
system
for
its
efficiency,
ease
of use
and
all-in-one
functionality.
The
new
franchise
platform
provides
customers
such
as
Waffle
House
with a
rugged
hardware
package
built
on a
customized
franchise-focused
closed-system
Android
solution.
The
NCR
Silver
rollout
helps
Waffle
House’s
efforts
to
thoughtfully
modernize
its
restaurants
and to
improve
the
customer
experience
by
speeding
up
transaction
times.
Not
only
were
site
installations
quick
– the
NCR
Silver
platform
was
operational
in
less
than
an
hour,
on
average
– but
customer
transaction
processing
times
were
reduced
from
14
seconds
per
order
to 3
seconds,
a 79
percent
improvement.
When
searching
for a
modern
system,
the
60-year-old
restaurant
franchise
looked
for a
scalable
solution
that
could
be
optimized
for
its
business
–
while
keeping
its
customer-centric
culture
intact.
The
move
to NCR
Silver
was a
major
one
for
the
company,
which
only
began
accepting
credit
cards
in
2006.
Waffle
House’s
open
kitchen
environment
and
the
manner
in
which
its
servers
call
out
orders
to the
cooks
are
two
examples
of the
restaurant’s
established
culture
that
the
restaurant
doesn’t
plan
to
change.
In
addition
to
improving
the
customer
experience,
Waffle
House
also
selected
NCR
Silver
to
improve
its
associates’
experience
via an
easy-to-use
interface.
While
the
Waffle
House
team
developed
both
written
and
visual
training
materials
on NCR
Silver
before
deployment,
they
found
that
many
of
their
employees
learned
how to
use
the
solution
with
minimal
or no
instruction
thanks
to the
platform’s
intuitive
tablet
interface.
Once
the
initial
phase
of NCR
Silver
implementation
and
training
is
complete,
Waffle
House
managers
utilize
new
reporting
features,
such
as
shift
sales,
to
maximize
effectiveness.
Expansion
into
the
franchise
space
is
part
of NCR
Small
Business’
strategy
to
deliver
a more
robust
offering
to all
its
customers
in
2015.
Coach Fuels Omnichannel with Flagship E-Com Site
Coach,
Inc.
has
re-platformed
its
flagship
site,
Coach.com,
on
the
Demandware
Commerce
Cloud.
The
company
switched
from
its
previous
platform
to
Demandware's
cloud
solution
to
gain
greater
business
agility
and
to
fuel
growth
across
channels
and
geographies.
Coach
is a
leading
New
York
design
house
of
modern
luxury
accessories
and
lifestyle
collections
for
men
and
women.
Started
in
1941
as a
family-run
workshop,
the
company
went
on
to
define
approachable
luxury
for
a
generation
and
today
has
more
than
1,000
directly-owned
and
operated
stores
worldwide
as
well
as a
global
network
of
wholesale
and
distributor
partners.
The
retailer
moved
to
its
new
platform
in
order
to
better
support
the
company's
omnichannel
business
transformation
and
international
expansion
plans.
Demandware
provides
a
more
flexible
and
scalable
model
aligned
with
the
company's
growth
strategy
and
enables
Coach
to
keep
pace
with
its
evolving
consumer
base.
With
Demandware,
Coach
has
a
robust
and
always-current
platform
that
puts
control
in
the
hands
of
business
users,
with
the
operational
benefits
of
the
cloud.
"We
weren't
just
looking
for
a
new
ecommerce
platform;
we
wanted
to
fundamentally
change
our
operational
model
to
gain
better
control
and
be
able
to
execute
across
channels
and
geographies
faster,"
says
David
Duplantis
President,
Global
Marketing,
Digital
&
Customer
Experience
at
Coach.
"We
selected
Demandware
because
its
cloud
model
enables
the
speed
and
agility
we
need
to
pursue
our
strategic
initiatives
today
and
into
the
future.
We
are
very
pleased
with
the
initial
launch
and
are
confident
that
Demandware
is
the
right
strategic
partner
as
we
continue
our
digital
transformation."
The
new
Coach.com
launched
on
Demandware
in
January
with
an
evolved
modern
luxury
customer
experience.
The
company
plans
to
leverage
the
Demandware
platform
for
further
international
expansion
and
to
accelerate
omnichannel
operations.
