Industry News - December 31st, 2008
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RETAIL AND TECHNOLOGY NEWS |
Guthy-Renker Gains Consumer Direct Business Process Outsourcing from EDS
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Guthy-Renker announces a four-year, contract extension and expansion to
the companies' 13-year relationship with EDS, an HP company. The new
agreement for consumer direct business process outsourcing (BPO)
services supports Guthy-Renker's growing customer base in the United
States, Canada, Australia, New Zealand and other international
territories.
"EDS remains an important and trusted business partner to Guthy-Renker
as we grow our business across new products, channels and markets,"
says Kevin Knee, co-president and partner, Guthy-Renker. "As we execute
our growth strategy, we rely on EDS' global reach, industry knowledge
and technology expertise to help us deliver an exceptional customer
experience."
Since 1995, EDS has provided Guthy-Renker with consumer direct services
that span order and payment processing, warehouse and fulfillment and
call center and customer service to support its global operations and
growth. EDS services also help increase revenues through up-selling and
customer retention for Guthy-Renker's products such as Proactiv
Solution and Sheer Cover.
EDS also will work closely with Guthy-Renker to design, develop, deploy
and operate an integrated global order management and customer
relationship management (CRM) system. This new system will allow
Guthy-Renker to add new products and promotions in current and new
markets worldwide. EDS' investment in this new technology platform also
will deliver new multi-channel capabilities that enhance EDS' consumer
direct services to other clients.
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Loblaw Adds Warehouse Management
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Loblaw Companies selects Manhattan Associates' Warehouse Management
Solution (WMS) from its Distribution Management solution suite.
"Loblaw is focused on improving its warehouse operations to enhance the
efficiency and delivery to our stores and customers," says Catherine
Booth, senior vice president, IT, Loblaw Companies Limited. "We believe
Manhattan Associates provides a proven solution for a grocer of our
size that will help us advance our distribution center operations."
Manhattan Associates' WMS helps Loblaw utilize space, people, inventory
and equipment continually, to conserve labor, fill orders faster and
more accurately, save space and reduce overall inventory.
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Aldata Acquires Apollo Retail Space Planning
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Aldata and Information Resources announce that they have entered into a
definitive agreement under which Aldata will acquire all of the assets
of IRI's Apollo Retail Space and Assortment Planning business unit.
Apollo Space Planning software helps improve the retail space planning
process utilizing advanced merchandizing rules, category assortments,
performance criteria and space constraints.
In today's challenging economic climate, retailers are looking to
reduce costs, while ensuring customer satisfaction. The combination of
supply chain optimization offered by Aldata with space planning
automation offered by Apollo allows customer-centric planning to be
executed. Forecasted demand levels based on local requirements can also
be integrated into the assortment and space planning process, and then
automated planograms can be produced for high levels of compliance and
ROI.
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Rocky Mountain Chocolate Factory Adds National Gift Card Program
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TRocky Mountain Chocolate Factory (RMCF) implements a national gift card
program with optional credit and debit processing from integrated
payments processor, Mercury Payment Systems.
Mercury's recent technology integration to Retail Anywhere POS allowed
RMCF franchisees to process card payments directly through their POS
system, eliminating the need for third-party processing software and
support.
RMCF franchisees can choose to implement the MercuryGift card program
or combine it with Mercury's credit/debit processing. Those who process
all payments with Mercury save with free, unlimited MercuryGift
transactions and card balance inquiries.
Features include corporate 'pooling' reconciliation and real-time
reports. Additionally, RMCF locations not yet using the Retail Anywhere
software can use the national solution: Mercury also supports payments
made through cash registers using Datacap NoLoad products, terminals,
Mercury's Back Office program and online e-commerce tools.
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ecVision Enhances Workflow Configuration Capabilities in Retail Supply Chain Software
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ecVision announces that with the release of XpressCommerce version 9.0,
it delivers greater configurability features for its user base. This
modification provides system administration level users the ability to
make post-implementation configuration changes to the software
installation.
The business process relates to specific documents in the software
system and establishes the logic of the information flow that enables
the product to continue to move. Similar to a chain that connects one
link to the next, a supply chain management software solution needs to
link information between all of the parties involved in the product
lifecycle. When all of the links are connected and the system is
functioning efficiently, the information and goods are flowing.
XpressCommerce integrates with other technology solutions to create a
single system of record for data and activities shared with others.
XpressCommerce is a Web based solution that connects retailers to its
supplier network. The key functionality in the system helps enable
retailers to manage capacity and raw material reservations, global
sourcing and costing negotiations, customer and purchase orders, track
production and shipment milestones. The framework supporting this
functionality includes strong collaboration, reporting and visibility
tools to provide management teams with the ability to make decisions
about their product lifecycle and supply chain operation.
Evolution Robotics Retail Releases LaneHawk Enterprise Manager
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Evolution Robotics Retail releases LaneHawk Enterprise Manager, a
software application that manages a distributed set of LaneHawk
in-store servers deployed in a retail enterprise.
The LaneHawk Enterprise Manager has four primary roles in managing the
LaneHawk solution: monitoring status, changing configuration options,
performing updates and creating reports. Each of these tasks can be
performed on a store-by-store basis, across divisions or across the
entire chain.
LaneHawk status updates retrieve data from the store servers and
provide views of the state of the LaneHawk server, its connections to
camera and POS's and other information describing LaneHawk's state and
performance.
The LaneHawk Enterprise Manager provides a way for those managing the
LaneHawk system to edit and deploy changes to the configuration options
used at the stores. It also provides a tool for pushing out both
software and image database (modelset) updates to the stores.
With the data collected from the stores, the LaneHawk Enterprise
Manager can prepare a wide variety of reports, including status reports
and an analysis of how the system is performing. This performance
analysis includes details of which items LaneHawk has detected, and can
identify and create a report on potentially fraudulent activity. The
reports also provide a measure for current and historical ROI
benchmarks..
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