Industry News - July 3rd, 2008
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RETAIL AND TECHNOLOGY NEWS
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Staples Optimizes Workforce with Oracle Suite
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Staples upgrades to PeopleSoft Enterprise Human Capital Management 9.0.
The office products company uses PeopleSoft Enterprise Human Capital
Management 9.0 to roll out a long-term strategy to better deploy,
monitor and manage talent. This technology will help Staples
strategically manage talent, from staffing to individual performance,
according to business objectives.
The company also is running an Oracle Database and will deploy
PeopleSoft Enterprise Time and Labor to reduce gross payroll costs
through automated time capture and pay rate calculations.
Staples also plans to identify, plan, observe, improve and reward
performance with PeopleSoft Enterprise ePerformance, a Web-deployed
solution that simplifies the appraisal aspect of the performance
management process, from planning goals and coaching to assessing
performance and rewards.
"Upgrading to PeopleSoft Enterprise Human Capital Management 9.0 was
key in helping us strategically address important operational business
objectives. Our upgrade was completed on time and on budget, enabling
us to quickly begin gaining benefits from the integrated talent
management and end-to-end workforce management system. As we continue
to take our workforce management transformation to the next level,
we'll be closer to ultimately enhancing the overall shopping experience
for customers in our stores," said Staples Director of HR Systems, Bob
Solomon.
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L.L.Bean Launches New L.L.Bean Visa Card
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L.L.Bean and launches its new L.L.Bean Visa card, which will be
available July 1. The card rewards loyal customers with coupon dollars
good toward L.L.Bean merchandise every time they use the card, plus a
wealth of new and improved benefits to make the card even more
rewarding than before.
Every time cardmembers make a purchase with their L.L.Bean Visa card,
they earn coupon dollars good for L.L.Bean merchandise. Whenever
cardmembers earn 10 coupon dollars, a $10 L.L.Bean coupon will be sent
to them automatically via their account statement. The card has no
annual fee and there are no limits on earned rewards. Cardmembers can
earn coupon dollars faster when purchasing L.L.Bean merchandise or at
the L.L.Bean Outdoor Discovery School. Cardmembers can also donate
their L.L.Bean coupon dollars to support the National Park Foundation.
In addition to earning L.L.Bean coupon dollars, the new card program
offers free shipping, return shipping, monogramming and a choice of
three card designs, plus Visa Platinum or Signature benefits with no
annual fee and no limits on earned rewards. Consumers can apply for the
card online at www.llbeanrewards.com or through any L.L.Bean channel.
"We listened to L.L.Bean customers and learned that they really wanted
free return shipping, in addition to the free monogramming and shipping
that was already in place," said Shawn Gorman, Vice President of Card
Services at L.L.Bean. "We made it an exclusive benefit for cardmembers
and gave them the option of personalizing their card with three
different L.L.Bean-inspired designs. Finally, the addition of
extraordinary Visa Signature benefits - such as access to exclusive
events, enticing offers and complimentary concierge services - truly
increases the appeal of the L.L.Bean program."
Lucy activewear, a lifestyle
apparel company for women, selects
the Demandware E-Commerce Platform
to enhance its online shopping
experience for consumers and to
expand its growing cross-channel
business.
The lucy brand’s Web site, launched
in 1999, has been a key channel for
delivering solutions to consumers
searching for lifestyle apparel.
Since re-launching in 2004, the lucy
brand’s online business has more
than doubled. To support its
continued online growth, lucy
activewear is partnering with
Demandware, which will deliver
merchandising capabilities and
manage the hardware and maintenance
for the site. The lucy brand expects
to launch its enhanced site near the
end of 2008.
“Our e-commerce site is a key sales
channel for the lucy brand, as
approximately 50 percent of our
in-store customers also visit us
online. In fact, many of our
customers come into the store with
printouts of outfits that are
showcased on the site,” said Rebecca
Taubman, director of e-commerce for
lucy. “As traffic to our Web site
continues to increase, our enhanced
Web site and platform will enable us
to offer customers a sophisticated,
stress-free shopping experience, as
well as targeted cross-channel
promotions and guaranteed
availability.”
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Zappos.com Implements Mobile Fulfillment System
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Online retailer Zappos.com implements the Kiva Mobile Fulfillment
System in four months. Zappos has deployed a fleet of Kiva's mobile
robotic drive units and inventory storage pods at its Shepherdsville,
Ky. facility to support their rapid order growth and expansion into new
categories such as apparel, sportswear and accessories.
"Virtually all the previous automation system deployments I've overseen
took a year or more to design, build and test," said Craig Adkins, vice
president of fulfillment operations, Zappos.com. "We were amazed that
Kiva transformed our new warehouse from bare concrete to fully
operational readiness with trained supervisors and associates just four
months after we signed the purchase order. We're already working on
designs to cube out the building with Kiva's MFS on multi-level
mezzanines."
With an emphasis on e-commerce orders requiring split-case picking, the
Zappos.com distribution center needs to manage a huge range of unique
products, while shipping orders as quickly as possible. The Kiva MFS
helps inventory to manage itself, and transforms the DC from a
serial-process operation to a massively parallel processing order
fulfillment engine. As a result, the Kiva MFS helps breakthrough
improvements over generally accepted material handling benchmarks,
including order picking speed, order accuracy, volume scalability and
flexibility in reconfiguring operations or responding to market
changes.
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Kings Supermarkets Personalize Web Site Experience for Customers
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Kings Supermarkets teams up with Grocery Shopping Network to offer
Kings' customers everything they need to plan their shopping trip and
create a customized shopping list. On the Web site, customers find an
interactive weekly ad linked to thousands of recipes, meal and product
suggestions, in-store specials, cooking videos, coupons and more. Those
customers with a Kings' loyalty card are able to view a new,
personalized grocery ad every week, 'My Personalized Specials.' The 'My
Personalized Specials' section of the Web site contains product
specials that are specific and relevant to each household's unique
shopping needs.
"The Web site is an exceptional tool enabling our customers to save
time and money," says Cheryl Good, Manager, Community
Relations/Consumer Affairs at Kings Supermarkets. "They can discover
all the store's offers before walking the aisles. The site allows
customers to easily create a shopping list full of relevant products,
coupons, and specials - both advertised and unadvertised - without
having to access multiple sources."
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IBM and Epicor Collaborate on Comprehensive Retail Management Offering
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Epicor announces a collaborative agreement with IBM to deliver a
comprehensive, integrated retail system management product for
specialty and department store retailers. As part of the expanded
relationship, the two companies will develop and market an offering to
centrally manage and support point-of-sale hardware and software via
IBM's Remote Management Agent (RMA).
RMA helps retailers manage their store environments, helping them
perform remote configuration, software distribution, proactive remote
monitoring, asset tracking, diagnostic and problem determination down
to the device level.
The combination of the IBM RMA and Epicor Retail Store products
provides specialty retailers the ability to remotely monitor, configure
and track hardware, software and applications in one store or multiple
store locations, from a central point.
Hudson Group, a privately held corporation that operates more than 500
newsstands, bookstores, cafes and premier specialty retail shops in 70
transportation terminals and airports throughout North America is one
such customer. "We believe there will be significant value add to our
company as IBM and Epicor align more closely in delivering software,
hardware and services as a complete package," says Gary MacRae, vice
president and CIO of Hudson Group.
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